Name: Steve Fenney
Project Type: Self-Build
Size: 227.2m²
Floor coverings: Porcelain tiles
Floors: Beam & block
Zones: 11

Steve and Ann Fenny changed their lives completely when they decided to relocate from Swindon to North Devon.

Motivated by the desire to build a comfortable home that suited their lifestyle, they bought a plot of land and built a three storey family home. Steve project managed the build, swapping a shirt and tie for steel toe-capped boots and an overall. He called Nu-Heat to express his delight working with the underfloor heating company, making the following comments: “I never had to be convinced that underfloor heating was the best heating method as I already believed it was a more sensible and sophisticated way to heat the home. In my opinion, using radiators is a dated way to keep the home warm – why use a bulky metal object to transmit heat when you can use a large surface area to gently warm a room?”

“My initial contact with Nu-Heat stemmed from typing underfloor heating into Google – Nu-Heat’s name came up first. After I spoke with the sales team I already knew that I would be placing my order with them and didn’t waste time calling anyone else. Some people may view this as a big risk to take as it’s always advised to compare prices and products from various companies before making a decision, but I was so impressed with their knowledge and approach that I felt confident I was doing the right thing.”

“My decision to install the underfloor heating was financially driven and led by the desire to learn something new. Thankfully for me, the underfloor heating company I selected offered comprehensive advice for the first-time installer. Fitting the system was so easy – obviously I would like to boast that it was all down to my fantastic DIY skills but, if I am honest, it was due to the excellent manuals and telephone support offered by Nu-Heat.”

“This is the first time I have come across a company that is as thorough in its approach to detail as it is in its customer service levels. Dealing with a professional and conscientious company makes all the difference when you are trying to meet deadlines and stay on budget.”

“There is no doubt that Nu-Heat takes its business and its customers seriously. The only phone number you need when it comes to underfloor heating is Nu-Heat’s.”