All Nu-Heat systems are supplied as a ‘complete package’, partly because we can source the components very competitively on your behalf, and also to save you making multiple trips to the plumbing merchant – the only extras should be copper pipe/connectors and some wiring.

It is important to take this into account when comparing quotes as what may seem a better price often ends up costing more in time and ‘extras’.

Nu-Heat also counts the service it provides to installers as part of the package:

• Free technical support from an experienced team of engineers


• A designated Account Manager available to discuss current and potential projects


• User Guides for you to pass on to your customers to reduce call-backs



• Award-winning training

Nu-Heat’s award-winning National Renewables Training Centre has been a pioneer in bringing professional training to this new market segment, having been the first training centre in the UK to run fully approved heat pump installation courses. This achievement was recognized with a National Training Award in 2009, a CIBSE award in 2010 and a Heat Pump Award in 2011.

Company performance

In a recent survey of installers Nu-Heat consistently scored higher than both its competitors and merchants across a range of performance factors. And where you thought we could improve we took your advice and made changes.

To make sure we carry on providing the products and services that installers want, we will continue to monitor our performance – and listen to you.