Huge opportunities for retrofit UFH in 2013


“We expect 2013 to be the year that underfloor heating in retrofit and refurbishment projects really takes off,” says Nu-Heat Sales & Marketing Director, Adrian Troop.

“The launch of the government’s Green Deal finance initiative will give more homeowners the means to upgrade the performance of their property by increasing insulation and incorporating energy-efficient technologies such as renewables, condensing boilers and underfloor heating.”

“Now that Nu-Heat has developed its LoPro10™ floor construction, which is suitable for retrofit and refurbishment projects as well as new-build, the opportunities for installers to recommend it alongside standard boiler upgrades is huge and could significantly increase the income from each job,” says Adrian. “By working with Nu-Heat, installers can be sure that the product and service they receive is first-class and they are supported at every stage of the install with a personal Account Manager, award-winning installation manuals and free technical support.”

Nu-Heat’s with you all the way

“Over recent years we’ve been working to ensure that we offer the ideal combination of products, design skills and support for installers to be able to offer their customers energy efficient and renewable systems, from underfloor heating and solar thermal through to air source and ground source heat pumps,” says Adrian Troop, Nu-Heat’s Sales & Marketing Director.


With any system supplied by Nu-Heat, our experienced designers ensure that the greatest levels of energy efficiency are achieved and that installation is as straightforward as possible. All specific design parameters of a property are included, such as location, building construction, floor construction, air tightness, heat loss and how a building is to be used. For underfloor heating, we also consider heat transfer characteristics of the floor construction, the location of manifolds and the final floor coverings.

For a heat pump project, we undertake precise calculations to ensure that the heat pump is sized correctly. Our specialist software runs a simulation of performance over an average year, based on local monthly weather data. Heat pump systems are designed in accordance with MIS 3005, which stipulates that the heat pump must cover 100% of the load for all but the coldest 1% of the year. Nu-Heat’s design software fully complies with all MIS MCS standards and our experience with design and supply will give installers total confidence in installation and performance.

Service and support

All installers have a dedicated Nu-Heat Account Manager who is available to discuss existing projects and help with decisions for future ones. Free technical support is available from our team of engineers and sales staff are trained to a high level, understanding the more complex technical issues associated with renewable systems and the MCS. Nu-Heat also supplies extremely high quality user guides for the homeowner, helping to ensure that they have confidence with how to use their new heating system and reducing the likelihood of call-backs.

 MCS support

For installers new to the renewables market, Nu-Heat offers assistance through the MCS process, helping with accreditation and on-going compliance. Inclusive technical support is available throughout an installation, including commissioning and inspection of a heat pump system prior to MCS inspection. Our comprehensive Customer Handover Pack includes complete documentation on everything needed to comply with MCS guidelines and eligibility for the Premium Payment and RHI schemes where applicable, fulfilling a large part of the MCS requirement for each installation.

 Renewables range

Nu-Heat’s renewable product range includes a variety of MCS approved heat pumps, allowing us to specify the right size and most appropriate model, whether ground source or air source, for each project. We also offer solar thermal systems for domestic hot water, including a single panel option for more compact homes. Our range of hot water cylinders includes a 540-litre option, well matched to the larger heat pumps (both air and ground source) and more compact hot water cylinders that fit into a smaller home.


Integration is one of Nu-Heat’s core skills and our heat pumps, solar thermal collectors and warm water underfloor heating all integrate to provide an energy efficient system. Each system is supplied with comprehensive M&E ‘docking’ drawings to illustrate exactly how the various components should be fitted and then linked to each other.

Heat pumps, particularly when partnered with underfloor heating, offer a potential solution not only for new build but also for older properties, as long as the building meets the required insulation levels. This is usually achieved through a combination of improvements to walls, attic space and glazing.

For such properties, Nu-Heat has developed a retrofit underfloor heating floor construction option, LoPro®10 to offer a solution to the problem of floor height build up. LoPro®10 offers one of the lowest profiles currently available at 15mm plus tile, wood or carpet floor finish.

LoPro10® panels are of a composite gypsum construction giving low thermal resistance and high-density properties that provide high thermal output compared to similar low height plywood and chipboard based systems. LoPro10® also has one-third less thermal mass than a screed floor, allowing it to heat up and cool down rapidly.

“The heating and plumbing industry has had to work ever harder during the current economic climate,” says Adrian. “However, we believe that Nu-Heat has been doing everything possible to help installers achieve as much business success as possible by working in partnership with them to help develop their markets and by providing products and support backed by outstanding technical knowledge.”


Nu-Heat: We aim to please

Adrian Troop, Sales & Marketing Director

‘After twenty years in business,’ says Sales & Marketing Director Adrian Troop, ‘we recognize that one of the major factors of our success has been our commitment to ensuring that every installer we work with receives all the support they need in order to achieve the right system for their customers.’

Nu-Heat began supplying warm water underfloor heating in 1992, adding renewables to the product range in 2008. Underfloor heating (UFH) has proved to be a flexible heating emitter for a wide variety of domestic and commercial properties and remains at the core of Nu-Heat’s business. As UFH also works incredibly well with lower flow temperatures it is also an ideal partner for heat pumps.

Nu-Heat’s range of products includes UFH, air source heat pumps, ground source heat pumps and solar thermal, so installers can source the best solution for every project and budget. All products are compatible, giving a choice of single product or fully integrated systems. Nu-Heat’s commitment to the design and supply of whole systems gives the company a competitive edge in the market.

Expert design – Nu-Heat’s experienced system design team really supports installers, aiming to provide the perfect system every time. Nu-Heat supplies an inclusive package including bespoke  CAD drawings showing all mechanical pipework and valves as well as electrical connections, award-winning installation manuals tailored to the heat source – whether conventional boiler or heat pump.

The development team works constantly to research new floor constructions, test heat pump performance, devise new design software and keep on top of developments in the market to ensure that Nu-Heat offers the most efficiently designed systems.

Suitable system specification – Nu-Heat is committed to supplying products that are right for an individual property. ‘We have been asked on a number of occasions to design a system incorporating a heat pump in an unsuitable property,’ says Adrian. ‘In such a case we will explain our reservations and look at alternative options with the installer. It’s not in Nu-Heat’s best interests to supply an ineffective system – we want every one to achieve optimum performance!’

Skilled service – Part of the Nu-Heat service is to provide a designated Account Manager who will be available to discuss existing projects and help with decisions for future ones. Customers also receive free technical support from an experienced team of engineers, although fewer call-backs are received in the first place because of the high quality of the user guides supplied with every system.

This team is on hand at Nu-Heat’s offices to answer queries efficiently by telephone or email. With one source of responsibility and one point of contact, installers receive a fast response to enquiries. ‘It’s our reputation on the line, says Adrian, ‘so we are committed to making sure that our systems achieve what we say they will.’

Installer alliance – In 2011, Nu-Heat produced an interactive online brochure, ‘Installer Partnerships’, featuring a variety of installers giving their thoughts on the company’s products and services and detailing a number of case studies ( Some of these installers work mainly with underfloor heating and others are achieving success with integrated systems.

Many of those featured have trained at Nu-Heat’s award-winning National Renewables Training Centre, which offers accredited courses in UFH, heat pumps and solar thermal installation. Courses focus on the principles and suitability of the technology, looking at the different models available, benefits, health and safety and the latest news on government initiatives such as the Renewable Heat Incentive.

Future prospects – ‘After twenty years in business,’ says Adrian, ‘installers know that with Nu-Heat there’s a long history of service, support and established expertise. When the RHI domestic tariff gets off the ground we will see a rise in interest in renewable products, much as happened with PV. Additionally, as we move towards a mandatory Level 5 in the Code for Sustainable Homes, developers will need to call on the expertise of experienced renewables installers even more. Nu-Heat is starting to expand into supplying systems for commercial buildings and we can assure installers that they will receive the same high standards from Nu-Heat in this as well as our traditional domestic market.

Nu-Heat’s bottom line is to provide a complete and individual support for each installer, making sure that they are happy and return to us time and again – that’s sound business sense!’

The benefits of working with Nu-Heat

  • Experienced design skills
  • Installer relationship
  • Product development
  • Technical support on tap
  • Award-winning training facility
  • Systems that achieve the right results