What customers say about… our advice

At Nu-Heat we answer hundreds of customer questions every week. From “can I have underfloor heating?” to “do I need planning permission for my heat pump?”, we are always happy to share our experience and knowledge to help you confidently choose the right heating system.

Here’s what some of our customers have to say about the advice we provide:

“Nu-Heat have been excellent. From first contact through to ordering the kit, you guided me the whole way, providing telephone and on-site advice. From what I have seen so far, Nu-Heat is a business with honesty and integrity.”

“I had a call with Holly about your products and services. I was really impressed with the conversation and the ability to make sensible proposals on limited information from me. Also, Holly has sent through more information, as she said she would.”

“I have just completed my order, having been advised by Lyndsey as we homed in on the right solution for our particular project. In all cases Nu-Heat has been responsive, no matter how often we changed our minds and looked at alternatives. Above all the advice has been knowledgeable and dependable. We are now looking forward to enjoying the comfort benefit of the installation.”

“Spoke with Like for the first time today. Extremely helpful and very clear in his explanations.”

“Purchased and fitted a OneZone kit after great advice from your sales and tech teams. Rather than quoting me the most expensive option, they quoted me the BEST option, which although cheaper was the perfect fit. As a manager of a sales team, this is the exact kind of customer focused approach I expect within my own company and to find it in practise elsewhere is really refreshing. I now have a toasty new kitchen, thank you!”

The above customer comments have been collected through our customer surveys and customer feedback process.

If you would like to leave us some feedback, you can do so by calling 01404 549770 or sending an email to info@nu-heat.co.uk.

Hygge, your home and underfloor heating

Heard everyone talking about hygge, the latest lifestyle trend?

Create comforting hygge home

What is hygge?

Hygge (pronounced hoo-ga) is an abstract term that is all about creating and enjoying a cosy environment. An integral part of Danish life, hygge focuses on making the most of life’s simple pleasures.

Hygge in your home

Anyone can embrace and enjoy hygge in their home – it’s all about you and your style.

Here are three ideas to help you create a comforting, hygge home:

  1. Get cosyYou can’t beat coming back to a cosy home. Widely adopted in Nordic countries, warm water underfloor heating provides a gentle, radiant warmth to hundreds of thousands of homes. Easily fitted in both new and existing properties, underfloor heating ensures every part of your home is heated evenly – no more cold spots or draughts. This type of heating system also transforms the feeling of your floor coverings. Once you’ve experienced the feeling of warm tiles underfoot, the slippers will go in the bin!For that extra-cosy living space without the added cost of a log burner, you can create a faux fireplace, stacking it with firewood, various candles or jars full of fairy lights.
  2. Think about lightingLighting can make a huge difference to the ambience of a room. Create a little snug by adding a freestanding lamp to a dark corner, or change the atmosphere by fitting a dimmer switch to your main living room light. Candles, a must-have for hygge, are also a great way to create an intimate and relaxing space.
  3. Add some textureSoft furnishings such as knitted throws, cushions and heavy winter curtains can help to give a real homely feel. You can even get creative and take some time out to make your own home accessories.

Above all else, it’s important to remember that a hygge home is made to be shared with friends and family. So get your favourite cookbook out, turn off the TV and invite your nearest and dearest over to enjoy the beautiful space you have created.

Find out more about underfloor heating for your cosy home at www.nu‑heat.co.uk or call us on 01404 549770.

How to control your heating this winter

With Christmas approaching, it’s the time of year we all start wondering: “how do I control my heating?”

Knowing your heating controls and how to operate them correctly will help you to keep your home at a comfortable temperature without wasting energy, costing a fortune or costing the Earth.

We answer your most frequently asked questions to help you confidently control your heating this winter.

Neostat on wall

How should I use my thermostat/s?

A simple tip is to remember that a thermostat is simply a switch that turns the heating on and off depending on the room temperature. Thermostats are commonly mistaken for a throttle, turned up high with the misconception that this will speed up the heating of your home. By correctly using your thermostat, setting it at the desired temperature, you avoid wasting energy by accidentally overheating your home.

What temperature should I set my thermostat to?

This varies from person-to-person, but generally 21°C is the ideal temperature for living areas. Bedrooms tend to be set slightly cooler at 18°C.

The temperature you choose can make a big difference to both the comfort of your home and your bank balance – by turning your room thermostats down by just 1 degree could save £80-£85 and 340kg – 350kg CO2 per year according to the Energy Savings Trust.

Should I leave my heating on all day?

This can depend on the heating system you have installed and your lifestyle. Generally, for a comfortable and welcoming home that isn’t wasting energy, you should set a timer.

When setting up your timer, use a cold evening and time how long it takes for the heating to warm up to a comfortable temperature – this is the warm up time. Then switch the system off, and time how long it takes the system to cool down to cold – this is the cool down time. With these two figures you can now work out an accurate timing schedule for the heating system. If you know it takes 30 minutes to reach 21°C, you can set the heating to come on half an hour before you arrive home from work or get out of bed.

If this sounds a little too complicated, you may choose to install a more sophisticated thermostat like Nu-Heat’s neoStat. Many modern stats like the neo now come with self-learning functions and are able to automatically adjust when your heating switches on throughout the year for optimum performance.

Does it really matter where my thermostat is located?

Yes, definitely. Room thermostats should be placed in a location where they can receive a free flow of air from the room to read an accurate temperature. It’s important that they are not blocked by items such as curtains, pictures, or furniture. You should also make sure that they are not near any additional heat sources, like a log burner, or draughts.

Do I need to update or replace my heating controls?

At a bare minimum, a heating system should have a boiler thermostat, programmer/timer, and room thermostats (or thermostatic radiator valves with radiators). Providing you have all of these items installed it’s generally just a case of understanding how to effectively use them.

If your existing controls are over 14 years old it may pay to upgrade them. Newer, more precise controls could well offer greater savings and comfort levels.

What is the most efficient way to control my underfloor heating?

Warm water underfloor heating is highly efficient and you can improve this efficiency even further by making sure you are controlling the system in the best possible way.

There are two main types of underfloor heating and they are controlled in very different ways:

Screed underfloor heating

In a screed system, the heating tube is embedded beneath a thick layer of screed. It will have a high thermal mass, so you can expect it to take some time to warm. Because of this, screed underfloor heating should be turned on around an hour earlier than an equivalent radiator system. A screed underfloor heating system will also hold heat well, meaning that longer “off” periods are possible.

For an efficient system and quick response times, set your programmable room thermostats to 16°C in “off” periods. This will result in a quicker warm up time as the heating system needs to supply less energy.

Low profile and retrofit systems

Retrofit underfloor heating systems, like LoPro®, or solutions where the heating tube is close to the floor surface will heat up quicker than a traditional screed system.

If you have a low profile system with good heat outputs you can control your underfloor heating in the same way that you would a radiator system.

Questions?

Call us on 01404 549770.