Nu-Heat wins customer service award

We are delighted to announce that Nu-Heat’s commitment to delivering exceptional customer service has been recognised with an award!

Nu-Heat wins WMN Customer Service Award

Selected from a shortlist of five strong finalists, Nu-Heat scooped the coveted Customer Service Award at last night’s Western Morning News Business Awards in Plymouth.

Celebration of business excellence

The Western Morning News Business Awards are a celebration of business excellence in the South West, recognising innovative businesses who help drive the region’s economy. The judging panel commended Nu-Heat for our well-implemented customer care policy and commitment to exceeding customer expectations, as well as our work to continuously improve our customer service standards and business performance.
The award comes just months after Nu-Heat outperformed national and sector averages in the independent UK Customer Satisfaction Index by more than 10%.wmn-award-winner-logo

Striving for the very best customer service

We know that building or renovating property can be stressful, and that the underfloor heating systems we design and supply can often be one piece of a large and complicated puzzle.

We are delighted to have won this Customer Service Award, which recognises our efforts to deliver the very best customer experience.

 

Thank you for sharing your feedback

We would like to take this opportunity to thank everyone who has shared their feedback or completed surveys about our products and services. Nu-Heat prides itself on delivering consistently excellent customer service, and records all feedback to help us continue to improve.

If you would like to leave us some feedback, you can do so by calling 01404 549770 or sending an email to info@nu-heat.co.uk.

Another award for our LoPro® range!

Andrew Grimsley and Marcus from Professional Builder
Andrew Grimsley, Nu-Heat’s Technical Director, receiving the Top Product Award from Marcus Hooper of Professional Builder magazine

We’re pleased to announce that our LoPro® range has been voted as a Top Product of 2014 by the readers of Professional Builder magazine!  This is the second award for LoPro® and it’s great to know that this range is an award-winner from both builders who work with the systems and homeowners, winning a Built It award last year.

Nu-Heat developed the LoPro® range with the aim of making underfloor heating a reality in virtually any property, offering a simple installation over an existing floor, a low height build-up and a fantastic level of performance.

Since the launch of LoPro®10 in 2012, we have released an exciting new solution that offers an exceptional heat output, LoPro®Max, making the LoPro® range the most innovate range of retrofit underfloor heating solutions on the market.

Find out more about the LoPro® range on our website.

Nu-Heat wins Build It Awards with LoPro10

Nu-Heat is delighted to have won Best Plumbing Product with their LoPro10™ underfloor heating solution at the Build It Awards 2013.

LoPro10 over a solid floor

The Build It Awards (in conjunction with Build It Magazine) celebrate all aspects of self build and renovation including completed projects, products, services and suppliers. The awards bring together architects, manufacturers and key industry figures in recognition of innovation and excellence in the custom home sector.

Why Build It love this product:

“This system is ideal for home improvers.  It solves the problem of installing UFH in renovation properties and is quick and easy to fit – as well as being cost effective.”

The biggest challenge to installing underfloor heating in an existing building is often height build-up. In response, Nu-Heat developed LoPro10™, a floating floor with just 15mm height build up and excellent thermal properties that can be fitted on top of the existing floor deck.

LoPro10™ is a composite gypsum construction with one-third less thermal mass than a screed floor, allowing it to heat up and cool down rapidly – making it more economical for retrofit properties and giving quick response times. Its low thermal resistance and high mass (15,5kg/m2) provide a high thermal output and solid feel underfoot.

The judges commented that “Nu-Heat won the category because LoPro10™ met a real customer need with a truly innovative product design and solution.”

Nu-Heat has over 60 floor constructions available including screed, floating, joisted and retrofit solutions; demonstrating their Product Development teams’ innovative thinking around floor constructions.

LoPro10 over a joisted floor