Daily Telegraph Homebuilding & Renovating Self-build Awards.

Have you purchased a system from Nu-Heat and recently completed your self-build, renovation, extension or conversion project?

If so, you may be interested in entering the 2012 Daily Telegraph Homebuilding & Renovating Self-build Awards.

The Award includes self-build, renovation, extension and conversion categories and is free to enter. Closing date for entries is 31st July 2012.

If you decide to enter your project I would love to keep in touch with your progress, which can be done by emailing me at portia.mcmenemy@nu-Heat.co.uk.

Click on the image to view the previous winner


Nu-Heat: We aim to please

Adrian Troop, Sales & Marketing Director

‘After twenty years in business,’ says Sales & Marketing Director Adrian Troop, ‘we recognize that one of the major factors of our success has been our commitment to ensuring that every installer we work with receives all the support they need in order to achieve the right system for their customers.’

Nu-Heat began supplying warm water underfloor heating in 1992, adding renewables to the product range in 2008. Underfloor heating (UFH) has proved to be a flexible heating emitter for a wide variety of domestic and commercial properties and remains at the core of Nu-Heat’s business. As UFH also works incredibly well with lower flow temperatures it is also an ideal partner for heat pumps.

Nu-Heat’s range of products includes UFH, air source heat pumps, ground source heat pumps and solar thermal, so installers can source the best solution for every project and budget. All products are compatible, giving a choice of single product or fully integrated systems. Nu-Heat’s commitment to the design and supply of whole systems gives the company a competitive edge in the market.

Expert design – Nu-Heat’s experienced system design team really supports installers, aiming to provide the perfect system every time. Nu-Heat supplies an inclusive package including bespoke  CAD drawings showing all mechanical pipework and valves as well as electrical connections, award-winning installation manuals tailored to the heat source – whether conventional boiler or heat pump.

The development team works constantly to research new floor constructions, test heat pump performance, devise new design software and keep on top of developments in the market to ensure that Nu-Heat offers the most efficiently designed systems.

Suitable system specification – Nu-Heat is committed to supplying products that are right for an individual property. ‘We have been asked on a number of occasions to design a system incorporating a heat pump in an unsuitable property,’ says Adrian. ‘In such a case we will explain our reservations and look at alternative options with the installer. It’s not in Nu-Heat’s best interests to supply an ineffective system – we want every one to achieve optimum performance!’

Skilled service – Part of the Nu-Heat service is to provide a designated Account Manager who will be available to discuss existing projects and help with decisions for future ones. Customers also receive free technical support from an experienced team of engineers, although fewer call-backs are received in the first place because of the high quality of the user guides supplied with every system.

This team is on hand at Nu-Heat’s offices to answer queries efficiently by telephone or email. With one source of responsibility and one point of contact, installers receive a fast response to enquiries. ‘It’s our reputation on the line, says Adrian, ‘so we are committed to making sure that our systems achieve what we say they will.’

Installer alliance – In 2011, Nu-Heat produced an interactive online brochure, ‘Installer Partnerships’, featuring a variety of installers giving their thoughts on the company’s products and services and detailing a number of case studies (https://www.nu-heat.co.uk/testimonials). Some of these installers work mainly with underfloor heating and others are achieving success with integrated systems.

Many of those featured have trained at Nu-Heat’s award-winning National Renewables Training Centre, which offers accredited courses in UFH, heat pumps and solar thermal installation. Courses focus on the principles and suitability of the technology, looking at the different models available, benefits, health and safety and the latest news on government initiatives such as the Renewable Heat Incentive.

Future prospects – ‘After twenty years in business,’ says Adrian, ‘installers know that with Nu-Heat there’s a long history of service, support and established expertise. When the RHI domestic tariff gets off the ground we will see a rise in interest in renewable products, much as happened with PV. Additionally, as we move towards a mandatory Level 5 in the Code for Sustainable Homes, developers will need to call on the expertise of experienced renewables installers even more. Nu-Heat is starting to expand into supplying systems for commercial buildings and we can assure installers that they will receive the same high standards from Nu-Heat in this as well as our traditional domestic market.

Nu-Heat’s bottom line is to provide a complete and individual support for each installer, making sure that they are happy and return to us time and again – that’s sound business sense!’

The benefits of working with Nu-Heat

  • Experienced design skills
  • Installer relationship
  • Product development
  • Technical support on tap
  • Award-winning training facility
  • Systems that achieve the right results

Not for the Faint-Hearted

Ryan Faint outside the NRTCRyan Faint has been working for over 17 years in the plumbing and heating industry. Initially a sole trader, he now has two employees working for him. He recently attended Nu-Heat’s National Renewables Training Centre (NRTC) where we caught up with him for a chat about the industry and his reasons for undertaking training.

Ryan thinks that renewables are the way the industry is headed, mainly due to rising fuel prices. Of the renewable alternatives available he says: ‘It’s not until you fit them that you find out if they’re any good!’

Ryan believes that the general public is becoming more and more aware of renewable heating systems, mainly from coverage on the news and in the media in general. From his experience, anyone who is seriously interested is already astute at researching costs (both for installation and running a system), to see if the option is feasible.

Ryan’s first heat pump installation was a massive barn conversion which specified an air source heat pump – primarily to achieve the required level of the Code for Sustainable Homes. Ryan looked around for heat pump and underfloor heating suppliers and decided on Nu-Heat due to the company’s integration skills. He also took the heat pump installation course at the NRTC.

The installation caused Ryan to get involved with renewables in more depth, and he has since installed two more heat pumps. Both of these were in refurbishment projects where the decision was taken by the customers who had to choose between oil or a heat pump. Ryan says that customers still need to be educated with regard to the importance of insulation and that new build is definitely a more viable market for renewables at the moment due to the high insulation levels now required. Good design is, of course, paramount, which is where working with a design and supply company is far preferable to buying a heat pump off the shelf. Ryan says that where a heat pump system hasn’t been properly designed, the householder is inclined to blame the heat pump rather than the design.

Ryan used to live in a 2-bed Victorian terrace and was not a fan of new houses. He has since moved to a brand new 4-bed townhouse and experienced first-hand the difference in the insulation levels. His heating bills in the new house, which is roughly twice the size of the old one are just about the same.

Ryan was attending the training centre for the solar thermal course. The reason behind this is that he has decided to install solar thermal on his own property, with a view to marketing himself as a solar installer – he thinks that by showcasing the product on his house it will be a good advert. Ryan believes that solar thermal should be on every new build. With its lower installation costs, it is garnering quite a lot of interest and of course the results are instantaneous. It is Ryan’s opinion that solar thermal is easier for customers to understand than heat pump technology, although as the public get to hear more about heat pumps this will change. Ryan is interested in installing a heat pump for his house but needs to look further into planning requirements. Nu-Heat has recently begun supplying a single fan Hitachi Yutaki-M air source heat pump which has been granted permitted development (although this must be checked with the relevant local planning authority).

Of the training centre, Ryan says that both the heat pump course he took previously and the solar thermal course were very good. ‘There’s a lot to cram in, but the courses teach you to get to grips with what you need to know and apply what you’ve learnt. A renewables installation is a bit like Lego!’ He says that Nu-Heat’s installation documentation is very clear and includes all the calculations needed, making things easier. The plant rooms are designed to be accessible, neat and are in general well laid out. He has also been really pleased by the performance of Nu-Heat’s underfloor heating.

Many installers have found the Microgeneration Certification Scheme (MCS) an encumbrance, and Ryan is no exception. He finds the paperwork a real burden and left to his own devices he will stick it at the bottom of the pile! To this end he is joining Nu-Heat’s MCS Support Network, which means that Nu-Heat will look after most of the paperwork so Ryan is free to get on with installing systems.

By training in the installation of renewables and gaining MCS accreditation now, Ryan will be ready for an increase in enquiries when the Renewable Heat Incentive kicks in. In fact, he says he’s slightly worried about it starting in case there’s more work than he can cope with!