Your Nu-Heat journey, from start to finish

Nu-Heat UFH system

Nu-Heat is committed to designing bespoke energy efficient heating systems that perform in every project, but what really sets us apart from our competitors is the way we work with you – starting from the very first time you get in touch, to years after the system has been installed.

Here’s what you can expect when choosing Nu-Heat for your project…

Our first conversation – helping you to choose the right solution
When you first get in touch with Nu-Heat, our aim is to help you choose the right solution for your project.

Our Business Development Team take all of our new enquiries and will talk through the details of your project and what you are looking to achieve, whether you are hoping to install underfloor heating in a new build or a renovation, or if you are looking to install a fully integrated renewable solution.

Once we have an understanding of your project and whether our products will be suitable, we will ask for a set of your project plans. Plans help our Estimating team to pick the most suitable solution and give an accurate quote price. Read more about why your plans are so important.

If we don’t think underfloor heating or renewables is right for your project, we will always let you know.


Introducing your Account Manager
As soon as we log your plans, you are allocated an Account Manager who will handle your project from start to finish. They will be your first port of call if you ever have any questions and you can expect them to get in touch if we need more information or clarification on your project.

Estimating provide a bespoke quotation
Your Account Manager sends your plans to our Estimating Team who begin by checking that everything is to scale and measure the areas requiring UFH. They also estimate the heat loss of the building using insulation details, looking at building shape and amount of glazing, checking for any areas with voids or high ceilings.

The quote, with an estimate cost for the most suitable system for your project, is then sent back to your Account Manager who will double-check everything again before sending it on to you.

A site visit, if required
Some projects are more complicated than others and may require specialist evaluation, especially where renewables are involved. If your project needs this, we will arrange for one of our Field Sales Team to visit your site to talk through the options.

Your finalised quote
When you are confident and happy with the solution we have recommended and any revisions have been made, your Account Manager will send you a finalised quote. This will reflect the final price based on the most economical and efficient solution for the project based on how the property will be used.

Placing your order
Now you have the final price, it’s time to place the order with your Account Manager so that the project can progress to our Design Team…

The design phase
An important stage in your project journey, this is where our team of designers double-check all of the information you have provided.

We will then produce accurate heat loss calculations and CAD drawings with detailed tube layouts to provide you with a system that is simple to install and designed to perform.

We always get drawings back to you within 10 days.

Time to take your delivery
When you have checked over the drawings and everything is ready to go, we will contact you to arrange delivery. We can arrange a full or part delivery on the date you require.

You will also receive a comprehensive handover pack, manuals and system user guides.

Continued support, when you need it
We like to think that your system will be installed quickly and simply, without any problems. If you do need some support, whether you are the installer or system owner, our Technical Team are available on the phone to help with any queries and we also have a FAQ for troubleshooting on our website.

Our Field Service Engineers are also able to help with any on-site support, something that can prove useful if you are installing a complex renewable solution and need help with commissioning.

Find out more about how we work with you on our website.

Nu-Website

New Nu-Heat website

 

You may have noticed something different about Nu-Heat over the last few months, starting with a revamped logo and bolder colours relating to various product ranges. That’s because we’ve undergone a complete rebrand, climaxing in the launch of our new-look website.

As the UK’s top supplier of warm water underfloor heating and integrated renewables, we work with a wide range of customers and projects. Our new website explains how we’ll work with you, whether you’re a self-builder/renovator, installer, or housebuilder/specifier. You can also customise the homepage to make sure you’re seeing the content that’s relevant to you and your needs.

 

Mobile view

 

Some of our favourite website features:

  • The new website works across all devices, which will be welcome news to the growing number of customers browsing on a mobile phone or tablet!
  • Our floor constructions library displays our commonly used UFH solutions, including our award-winning LoPro™ range
  • We’ve uploaded a selection of new case studies with bigger photos to show you the finer details in each project
  • This page talks through some of the best floor coverings for underfloor heating, from stone & ceramic tiles to timber flooring & carpet
  • This blog! We’ll be posting regularly on a range of topics.

Check out our new website now using the links above or by going to www.nu-heat.co.uk. We’d love to hear your feedback in the comments or @nuheatuk

Why your project plans are important

NH Plans

Whenever we talk to any customer, whether a self-builder or an installer, we always ask for a set of your project plans before giving a quote.

Plans are extremely important – they help us to design and supply an efficient heating system that performs.  We will only ever recommend one of our systems if we are certain it is right for the property.

By looking at your project plans we can:

  • Measure the areas requiring underfloor heating accurately and see the layout of the rooms.  This helps us to zone your underfloor heating and create a system that is cost-effective – some areas might not need to be controlled separately, saving on thermostats
  • Check for large areas of glazing or high ceilings.  Both of these impact the amount of warmth the underfloor heating needs to produce to sufficiently heat the room.  If we know you have a lot of glazing or high ceilings, this is factored into the quote as it is likely you will need to place the underfloor tube at closer spacings, meaning you will need more tube than a room with a standard ceiling height
  • Estimate the heat demand of the underfloor heating.  This helps you to roughly size a new boiler if installing one

All of these things help us to provide you with an accurate quote.

Project plans

What we do with your plans, step-by-step

  • We log your project and introduce an Account Manager

    We start by logging your project onto our system and assign you with a dedicated Account Manager.  Your Account Manager oversees every stage of the quoting process and if you decide to go ahead, they also follow your project right through to the installation.

  • Your plans go to our Estimating Team

    The Estimating Team firstly check that the plans are to scale and measure the areas requiring underfloor heating.  They also estimate the heat loss of the building using insulation details, looking at building shape and amounts of glazing, and checking for areas with voids or high ceilings. They then use the room layouts to calculate how many ports will be needed on each manifold, how many manifolds are required, propose suitable manifold locations, and also how much tube the project needs.  The team finish by pulling together an estimated cost for the most suitable system for the project.

  • We generate a quote

    The Estimating Team sends all of the information back to your Account Manager who then double checks everything before generating your finished quote.  If you have asked for an estimated installation cost, we can include this. Your finished quote is sent via email or post along with any other additional information requested and your Account Manager will always be happy to go through any questions with you.

Get your free quote

Let us provide you with a free, no obligation quote. You can send your plans to us by email, post or via our simple online form.

» Click here to submit your plans