‘After twenty years in business,’ says Sales & Marketing Director Adrian Troop, ‘we recognize that one of the major factors of our success has been our commitment to ensuring that every installer we work with receives all the support they need in order to achieve the right system for their customers.’
Nu-Heat began supplying warm water underfloor heating in 1992, adding renewables to the product range in 2008. Underfloor heating (UFH) has proved to be a flexible heating emitter for a wide variety of domestic and commercial properties and remains at the core of Nu-Heat’s business. As UFH also works incredibly well with lower flow temperatures it is also an ideal partner for heat pumps.
Nu-Heat’s range of products includes UFH, air source heat pumps, ground source heat pumps and solar thermal, so installers can source the best solution for every project and budget. All products are compatible, giving a choice of single product or fully integrated systems. Nu-Heat’s commitment to the design and supply of whole systems gives the company a competitive edge in the market.
Expert design – Nu-Heat’s experienced system design team really supports installers, aiming to provide the perfect system every time. Nu-Heat supplies an inclusive package including bespoke CAD drawings showing all mechanical pipework and valves as well as electrical connections, award-winning installation manuals tailored to the heat source – whether conventional boiler or heat pump.
The development team works constantly to research new floor constructions, test heat pump performance, devise new design software and keep on top of developments in the market to ensure that Nu-Heat offers the most efficiently designed systems.
Suitable system specification – Nu-Heat is committed to supplying products that are right for an individual property. ‘We have been asked on a number of occasions to design a system incorporating a heat pump in an unsuitable property,’ says Adrian. ‘In such a case we will explain our reservations and look at alternative options with the installer. It’s not in Nu-Heat’s best interests to supply an ineffective system – we want every one to achieve optimum performance!’
Skilled service – Part of the Nu-Heat service is to provide a designated Account Manager who will be available to discuss existing projects and help with decisions for future ones. Customers also receive free technical support from an experienced team of engineers, although fewer call-backs are received in the first place because of the high quality of the user guides supplied with every system.
This team is on hand at Nu-Heat’s offices to answer queries efficiently by telephone or email. With one source of responsibility and one point of contact, installers receive a fast response to enquiries. ‘It’s our reputation on the line, says Adrian, ‘so we are committed to making sure that our systems achieve what we say they will.’
Installer alliance – In 2011, Nu-Heat produced an interactive online brochure, ‘Installer Partnerships’, featuring a variety of installers giving their thoughts on the company’s products and services and detailing a number of case studies (https://www.nu-heat.co.uk/testimonials). Some of these installers work mainly with underfloor heating and others are achieving success with integrated systems.
Many of those featured have trained at Nu-Heat’s award-winning National Renewables Training Centre, which offers accredited courses in UFH, heat pumps and solar thermal installation. Courses focus on the principles and suitability of the technology, looking at the different models available, benefits, health and safety and the latest news on government initiatives such as the Renewable Heat Incentive.
Future prospects – ‘After twenty years in business,’ says Adrian, ‘installers know that with Nu-Heat there’s a long history of service, support and established expertise. When the RHI domestic tariff gets off the ground we will see a rise in interest in renewable products, much as happened with PV. Additionally, as we move towards a mandatory Level 5 in the Code for Sustainable Homes, developers will need to call on the expertise of experienced renewables installers even more. Nu-Heat is starting to expand into supplying systems for commercial buildings and we can assure installers that they will receive the same high standards from Nu-Heat in this as well as our traditional domestic market.
Nu-Heat’s bottom line is to provide a complete and individual support for each installer, making sure that they are happy and return to us time and again – that’s sound business sense!’
- Experienced design skills
- Installer relationship
- Product development
- Technical support on tap
- Award-winning training facility
- Systems that achieve the right results