Meet the Team:
Account Managers – Gina, Rachel, Mark & Jess

Account Managers
Nu-Heat’s Account Managers Team, from left to right: Alec P, Mike, Alec B, Rachel R, Leigh, Gina, Simon, Rachel M, Jess, Blue, Lindsey and Mark

At Nu-Heat we have a dedicated team of Account Managers.  They work with a wide range of customers, from single-project self-builders to loyal installers that have chosen our systems for years.

The Account Managers offer a tailored approach, working with you to understand the project requirements to advise the most suitable solution, providing a quote within 72 hours.  The aim is to always make sure that every project we deal with is delivered right first time, every time.

As they’re a team of 12, we’ll be introducing them over three separate blog posts.  First up, we speak with Gina, Rachel M and Mark, as well as Jess, the team’s Administration Coordinator.

How long have you been at Nu-Heat and what did you do before?

Gina: I joined Nu-Heat over 14 years ago as their only Estimator and then progressed to running a team of two Estimators.  Shortly after I moved over to become an Account Manager and eventually progressed into my current role as a Senior Account Manager.

Rachel M: I’ve been here for nearly five years.  Before Nu-Heat, I studied for my degree (BSC Built and Natural Environment) in Bristol and worked for Mole Valley Forage Services as part of their sales team.

Mark:  I started two years ago having previously been an Account Manager for an IT company, running projects that included the management of customer records.  I have also worked in retail management and as a sales rep in the roofing industry.

Jess: I joined Nu-Heat nearly three years ago as an apprentice to develop new skills.  I’m now a full-time member of the team.

What’s the best thing about your job?

Mark:  The people.  I love working in this team as we all help each other and have a laugh every day!

Gina:  There are a number of reasons why I love working here but it is mainly the people I work with.  As I started when there was only a third of the staff, I have seen it develop into the company it is now and I feel very passionate about Nu-Heat and ensuring that we are a success.

Jess:  I enjoy my role as I get to see so many different projects which is interesting.  It’s a very friendly environment and everybody works as a team.

Rachel M:  I like the fact that we deal with so many different types of project – every day is different and there’s never a dull moment!  It’s great to work for a family run company that has been going for over 20 years.

Do you have a favourite product or project?

Rachel M:  The LoPro™ range has really opened up the market and has enabled more people to enjoy the benefits of UFH.

Mark:  LoPro™Max is my favourite product as it opens up the door to renovation projects that might otherwise not be suitable for underfloor heating.

Gina:  I wouldn’t say I have a particular favourite, but I do have a strong belief in everything we do as a company and our ethics.

In our next Meet the Account Managers post, we’ll be speaking with Alec B, Mike, Rachel and Simon. Click here to view the post.

Meet the team – Finance

The Finance Team play an important role in Nu-Heat, ensuring all of our suppliers and employees are paid accurately and on time. They also make sure that any customer refunds are processed promptly as well as providing the company with timely and appropriate management information and analysis.

In this post we speak with the team of five to find out what they like about working at Nu-Heat.

Nu-Heat finance team
Nu-Heat’s Finance Team, from left to right: Sarah, Amy, Laura, Alex, Clair
How long have you been at Nu-Heat and what did you do before?

Laura: I’ve been at Nu-Heat for almost 3 years. Previously I was a financial analyst at Devon and Cornwall Housing.

Alex: 8 years now. I joined Nu-Heat as a Sale Ledger Co-ordinator before moving to my current role in Credit Control.

Clair: 3 years, having spent the majority of my working life beforehand at the Yorkshire Building Society.

Sarah: I started working at Nu-Heat over 13 years ago, having just relocated to Devon from Worcestershire. Initially I started in the Admin team as a receptionist before moving to deliveries. I joined the Finance team in early 2004.

Amy: I’m new to the team and have been here for just over 3 months.

What do you like about being part of Nu-Heat and the Finance Team?

Sarah: The Finance team are a very close team and we are very supportive of each other which has been a great help over the years. Nu-Heat is a great place to work, everyone is friendly and helpful and the management team have always been very supportive and flexible.

Alex: The staff are friendly and the Finance team are great!

Clair: I like working for Nu-Heat as I feel it is a very relaxed atmosphere to work in and the family values are still present within the company.

Amy: Great company to work for, everyone in the team helps each other out and there is a great atmosphere.

Laura: Nu-Heat is an evolving medium size business which constantly adapts to meet customers’ needs. My role in the finance team is varied and challenging.

Meet the team – Field Sales

Nu-Heat’s Field Sales Team offer support for projects from start to finish. Based around the country, their working week involves visiting a range of customers on-site, helping to answer any key questions and aiding the project development.

A team of six, they have over 100 years of experience within the plumbing, heating and ventilation industry combined and regularly work with installers, builders, developers, architects and self-builders to share their technical ability, knowledge and understanding to specify the right system for the project.

Nu-Heat's Field Sales Team, from left to right: David, Ian, Brian, Paul S, Steve, Paul W
Nu-Heat’s Field Sales Team, from left to right: David, Ian, Brian, Paul S, Steve, Paul W
How long have you been at Nu-Heat and what did you do before?

Paul W: Coming up to 10 years. I started at Nu-Heat in 2006 as an Account Manager and before joining I worked within the banking industry as a Financial Advisor.

Ian: Nearly 3 years. I have always worked within the plumbing and heating industry having started at Plumb Center in 1992. Over the past 14 years I have also worked for Baxi boilers, Uponor and Maincor.

Steve: I have been here for 2 years now. I worked for various manufacturers including Xperliar/Redring, Uponor, Boulter Boilers and Fry & Pollard in a variety of roles, including specifications, business development and technical sales.

Paul S: Just over 3 years. Before joining Nu-Heat I had worked for a couple of other underfloor heating suppliers.

David: I joined the team earlier this year, having worked for another UFH supplier for 6 years beforehand.

Brian: Not far off of 10 years. I’ve worked in a few different teams within Nu-Heat over the years.

What do you like about being part of Nu-Heat and the Field Sales Team?

Brian: The fact that we take a professional and ethical approach teamed with top quality products. Field Sales is all about personally representing the company and it’s good to be able to trust Nu-Heat to deliver on the promises I make. It’s this personal approach that I particularly enjoy.

David: Every day is different. I also like that I can go out with confidence that we will have a system specifically designed for the customers’ requirements without having to resort to a generic approach. Everyone at Nu-Heat is approachable which is a comfort when you are new and trying to get to grips with over 60 different UFH systems!

Paul W: I like the fact that we are one of the few companies in our industry that offers a bespoke solution, integrating underfloor heating, heat pumps, solar and domestic hot water. This gives our customers the reassurance that what we supply will work efficiently.

Ian: Nu-Heat’s like no other company I have worked for in terms of the support I have from my colleagues. We are able to utilise the technical and design elements within the business to offer customers I see on a daily basis a level of service which I feel is unrivalled within our industry.

Steve: Nu-Heat is a great company to work for. It has a good family based ethos and all are extremely talented and polite. Everyone is so easy to get on with and the work is both varied and challenging.

Paul S: I like working for Nu-Heat because I believe they offer the best options within this industry and every quote and enquiry is different and more challenging. Plus I have never known a company that invests so much into product training for its staff.

Do you have a favourite product or project?

Paul S: My favourite project was one of my first LoPro™Max jobs – it was installed into a 12th century abbey with plenty of challenging restrictions along the way.

Brian: LoPro™Max is my favourite product at the moment. Having worked across the whole of the South there seems to be a higher proportion of renovation work, so it’s great to have a product that ticks all the boxes for the area that I cover.

David: Aside from the LoPro™ solutions, ClippaPlate™ is a simple but clever way of installing UFH to a timber suspended floor even when the floor is already down as it can be installed from underneath, between the joists.

Paul W: LoPro™Max for the reason that it’s a high performing solution for an existing property that may not have the high insulation values of modern builds. It can be installed without digging out the floors! It enables people to come away from radiators and enjoy the benefits of underfloor without a massive cost.

Ian: Having joined Nu-Heat at the same time we launched the LoPro™ range, I would have to say these are the 2 products I enjoy talking to customers about the most. There are no other products on the market that can compare with the heat outputs whilst being such a simple retrofit option that can be installed in to a property with a minimal amount of disruption and fuss.

Steve: Mine are also the LoPro™ systems. Many installers and homeowners see the benefits straight away and are amazed that they can have UFH installed throughout the whole of the project, not only in their extension.

You can find out more about Nu-Heat’s design process in one of our recent posts, What makes a good UFH design?.

In our next Meet the Team post, we’ll be speaking with Finance.