Nu-Heat recently commissioned a survey from Power Marketing, a specialist marketing and market research consultancy, to gain a better understating of how Nu-Heat is viewed by trade customers post-sale and to identify areas for improvement in customer service and product supply.
The survey was conducted over a six-month period and taken by 173 installers, including a mix of Nu-Heat Registered Installers and current purchasing plumbing and heating customers.
The results were very encouraging and showed that over a twelve month period 74% of installers made repeat purchases, with 31% of the 173 installers purchasing complete systems more than five times within the last year.
When rating individual aspects of Nu-Heat’s service, Technical Support came out on top, not far off a perfect 10, with an outstanding score of 9.91, with many installers noting that the level of technical knowledge possessed by the Nu-Heat team added value to the service they had received. An average rating of 9 out of 10 was achieved for the overall service provided by Nu-Heat to trade customers.
“The technical support provided by Nu-Heat is second to none which is why I continue to work with them year after year.”
Reference is often made to the service and support we offer trade customers, so we are thrilled that 98% of those surveyed would recommend us to a colleague or friend, largely due to a positive company experience with Nu-Heat.
“I have been dealing with Nu-Heat for a decade and they have always been excellent.”
Nu-Heat would like to thank all those who completed the survey; the information has been invaluable in terms of the on-going development and roll-out of the company’s installer strategy.
Moving forward Nu-Heat will continue to obtain feedback from its key customers.
“I recommend Nu-Heat because of their excellent product knowledge and integrated solutions.”
“Nu-Heat is a much organised company; they’re great to deal with.”
“Nu-Heat is a professional service with good quality products and clear and concise manuals.”
“Nu-Heat’s full design service makes every job nice and easy!”