Christmas and New Year opening hours

Christmas technical support

We run an emergency support service during the office closure. To use this, please email tech.support@nu-heat.co.uk with your project reference (QR) and details of the problem. One of our engineers will pick up your support ticket and respond by email.

Our Technical Support Team will be available on the following dates and times during our office closure:

• Friday 27^th December: 10am-1pm
• Monday 30^th December: 10am – 1pm
• Tuesday 31^st December: 10am – 1pm

If you require urgent technical support, please contact your installer/plumber as they may be able to visit your property to assess the situation.

Delivery information

Standard pallet deliveries

The last pallet deliveries will be dispatched on Friday 20^th December. For items dispatched on this day:

• Next day delivery will be on Monday 23^rd December
• Economy delivery will be on Tuesday 24^th December
• 72 hour delivery will be on Friday 27^th December*

*Important: Our logistics partners are also operationally closed over this period, so no customer telephone support will be available and there are no emergency contacts. Deliveries booked for these limited availability slots that cannot be unloaded for any reason will therefore be returned and held in a local depot until after the Christmas period, and may incur an additional delivery charge.

OneZone orders

Orders placed before midday on the Friday 20^th December can be delivered on Monday 23^rd December. After this date, the next available delivery date with be Friday 3rd January.

Parcel deliveries

The last parcel deliveries will be dispatched on Friday 20^th December. Next day delivery will be on Monday 23^rd December.

Delivery contact details

If you need to contact the carrier over the Christmas period, you can call them directly through the details below:

• C & D: 01460 64701 (Please quote your Nu-Heat SO number as a reference)
• DPD: 01212 754815, or please refer to the contact details in your text message from DPD