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Christmas technical support

We run an emergency support service during the office closure. To use this, please email techsupport@nu-heat.co.uk with your project reference (QR) and details of the problem. One of our engineers will pick up your support ticket and respond by email.

Our Technical Support Team will be available on the following dates and times during our office closure:

  • Friday 24th December: 12pm-3pm
  • Wednesday 29th December: 10am-1pm
  • Thursday 30th December: 10am – 1pm
  • Friday 31st December: 10am – 1pm

If you require urgent technical support, please contact your installer/plumber as they may be able to visit your property to assess the situation.

View online technical support and user guides

Delivery information

Standard pallet deliveries

The last pallet deliveries will be despatched on Wednesday 22nd December. For items despatched on this day:

  • Next day delivery will be on Thursday 23rd December
  • Economy delivery will be on Friday 29th December
  • 72 hour delivery will be on Thursday 30th December

Orders with self levelling compound (over 40 bags)

For orders made Wednesday 22nd December before midday:

  • Next day delivery will be on Thursday 23rd December
  • Economy delivery will be on Wednesday 5th January

Orders made Wednesday 22nd December after midday:

  • Next day delivery will be on Wednesday 5th January
  • Economy delivery will be on Thursday 6th January

Parcel deliveries

The last parcel deliveries will be despatched on Wednesday 22nd December. Next day delivery will be on Thursday 23rd December.

Delivery contact details

If you need to contact the carrier over the Christmas period, you can call them directly through the details below:

  • Gregory’s: 01884 839060 (Please quote your Nu-Heat SO number with IM before it as a reference)
  • Mapei: 01215 086970 (Please quote the site address & the delivery date you have requested)
  • DPD: 01212 754815, or please refer to the contact details in your text message from DPD