Christmas and New Year opening hours
Our office will be closed over the festive period, from midday on Friday 24th December until 8am on Tuesday 4th January. Details of our technical support cover and delivery information can be found below.
Christmas technical support
We run an emergency support service during the office closure. To use this, please email techsupport@nu-heat.co.uk with your project reference (QR) and details of the problem. One of our engineers will pick up your support ticket and respond by email.
Our Technical Support Team will be available on the following dates and times during our office closure:
- Friday 24th December: 12pm-3pm
- Wednesday 29th December: 10am-1pm
- Thursday 30th December: 10am – 1pm
- Friday 31st December: 10am – 1pm
If you require urgent technical support, please contact your installer/plumber as they may be able to visit your property to assess the situation.
Delivery information
Standard pallet deliveries
The last pallet deliveries will be despatched on Wednesday 22nd December. For items despatched on this day:
- Next day delivery will be on Thursday 23rd December
- Economy delivery will be on Friday 29th December
- 72 hour delivery will be on Thursday 30th December
Orders with self levelling compound (over 40 bags)
For orders made Wednesday 22nd December before midday:
- Next day delivery will be on Thursday 23rd December
- Economy delivery will be on Wednesday 5th January
Orders made Wednesday 22nd December after midday:
- Next day delivery will be on Wednesday 5th January
- Economy delivery will be on Thursday 6th January
Parcel deliveries
The last parcel deliveries will be despatched on Wednesday 22nd December. Next day delivery will be on Thursday 23rd December.
Delivery contact details
If you need to contact the carrier over the Christmas period, you can call them directly through the details below:
- Gregory’s: 01884 839060 (Please quote your Nu-Heat SO number with IM before it as a reference)
- Mapei: 01215 086970 (Please quote the site address & the delivery date you have requested)
- DPD: 01212 754815, or please refer to the contact details in your text message from DPD