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Christmas technical support

We run an emergency support service during the office closure. To use this, please email techsupport@nu-heat.co.uk with your project reference (QR) and details of the problem. One of our engineers will pick up your support ticket and respond by email.

Our Technical Support Team will be available on the following dates and times during our office closure:

  • Thursday 24th December: 12pm-3pm
  • Tuesday 29th December: 10am-1pm
  • Wednesday 30th December: 10am – 1pm
  • Thursday 31st December: 10am – 1pm

If you require urgent technical support, please contact your installer/plumber as they may be able to visit your property to assess the situation.

View online technical support and user guides

Delivery information

Standard pallet deliveries

The last pallet deliveries will be despatched on Wednesday 23rd December. For items despatched on this day:

  • Next day delivery will be on Tuesday 29th December
  • Economy delivery will be on Wednesday 30th December
  • 72 hour delivery will be on Monday 4th January

Bulk deliveries

For orders made Tuesday 22nd December before midday:

  • Next day delivery will be on Wednesday 23rd December
  • Economy delivery will be on Thursday 24th December

Orders made Tuesday 22nd December after midday:

  • Next day delivery will be on Tuesday 5th January
  • Economy delivery will be on Wednesday 6th January

Parcel deliveries

The last parcel deliveries will be despatched on Thursday 24th December. Next day delivery will be on Tuesday 29th December.

Delivery contact details

If you need to contact the carrier over the Christmas period, you can call them directly through the details below:

  • Gregory’s: 01884 839060 (Please quote your Nu-Heat SO number with IM before it as a reference)
  • Mapei: 0121 508 6970 (Please quote your Nu-Heat SO number as a reference)
  • DPD: 0845 070 2477, or please refer to the contact details in your text message from DPD