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Christmas and New Year opening hours

Our office will be closed over the festive period, from 5pm on Friday 21st December until 8am on Wednesday 2nd January. Details of our technical support cover and delivery information can be found below.

Christmas technical support

We run an emergency support service during the office closure. To use this, please email with your project reference (QR) and details of the problem. One of our engineers will pick up your support ticket and respond by email.

Our Technical Support Team will be available on the following dates and times during our office closure:

  • Monday 24th December: 10am-1pm
  • Thursday 27th December: 10am – 1pm
  • Friday 28th December: 2–5pm
  • Monday 31st December: 2–5pm

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If you require urgent technical support, please contact your installer/plumber as they may be able to visit your property to assess the situation.

Find a service partner

View online technical support and user guides

Delivery information

The last despatch date before Christmas is Friday 21st December.

Pallet deliveries

The last pallet deliveries will be despatched on Friday 21st December. For items despatched on this day:

  • Next day delivery will be on 27th December
  • Economy delivery will be on 28th December
  • 72 hour delivery will be on 2nd January
  • Saturday delivery is available on 22nd December (morning only)

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Parcel deliveries

The last collection date for parcel deliveries is Friday 21st December. Next day delivery will be on Thursday 27th December.

Contact details

If you need to contact the carrier over the Christmas period, you can call them directly through the details below:

  • Gregory’s: 01884 839060 (Please quote your Nu-Heat SO number with IM before it as a reference)
  • Tuffnells: 03308 380360 (Please quote your Nu-Heat SO number as a reference)
  • DPD: 0845 070 2477, or please refer to the contact details in your text message from DPD