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Privacy policy & cookies

This privacy policy sets out how Nu-Heat uses and protects any information that you give Nu-Heat when you use this website.

Nu-Heat is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Nu-Heat may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2010.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Nu-Heat neoApp

The Nu-Heat neoApp is developed and managed by Heatmiser UK. Nu-Heat does not collect or store any information submitted via the neoApp. Click here to view the Heatmiser Neo Privacy Policy

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that allows you to opt out of email marketing communications.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional
  • information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Nu-Heat UK Ltd, Heathpark House, Devonshire Road, Honiton, Devon, EX14 1SD.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


In common with almost all other websites, this website uses cookies to help provide you with the best possible experience. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us to:

  • Make our website work as you would expect
  • Save you having to login every time you visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks such as Twitter
  • Continuously improve our website for your benefit
  • Make our marketing more efficient (ultimately helping us to offer the service we do at a competitive price)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

More about our cookies

We use essential cookies to make our website work including:

  • Making the shopping basket and checkout work
  • Determining if you are logged in or not
  • Remembering your search settings

There is no way to prevent these cookies being set other than to not use our site.

Anonymous Visitor Statistics Cookies

Nu-Heat uses cookies to compile visitor statistics such as how many people have visited our website, what type of technology is being used (e.g. Mac or Windows, which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, which pages are looked at, etc. This helps us to continuously improve our website.

These “analytics” programs also tell us, on an anonymous basis, how the site is reached (e.g. from a search engine) and whether the person has visited before helping us to put more money into developing the right areas of our customer service.


We use the “remarketing” feature in Google Adwords to display online adverts on third-party websites that have partnered with the Google Display Network. Google uses cookies to see if the user has previously visited the Nu-Heat website and serves relevant adverts through their network.

You can opt out of Google’s use of cookies by visiting Google’s Ads Settings.

The cookies used

Set by:
Shopping cart/CRM cookie – remembers things such as cart contents, login details, promotional codes and previously purchased items.
Google Analytics
Continuously improve our website for you and ensure that you see recieve content that is both informative and relevant.
Google Analytics
Google Analytics
Google Analytics
Netsuite is the provider of our CRM from which the website is generated.

Granting us permission to use cookies

If the settings on the software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use the cookies from this site you can learn how to do this below, however doing so is likely to mean that the site will not work as you would expect.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings. However, doing so is likely to limit the functionality of this and a large proportion of the world’s websites as the use of cookies is widespread, standard practice.

To find out how to turn-off cookies in most modern browsers please visit the links below:

Internet Explorer
(or for mobile versions)