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We are very sorry that you have had one of the system component parts fail. Please note that our warranty terms are stated on our website.

In order to helps us to resolve this for you quickly and efficiently please provide the following information:

  • We need this information so we can check what was supposed to have been sent to you. These numbers can be located on any of the Nu-Heat paper work that you will have received.
  • We want to make sure that you get the correct part to the right place.
  • Our code ie. ALE075/14-CNumber required 
  • Drop files here or
  • To be passed to delivery carriers
  • Required for shipping confirmation
  • Parts will be sent on a next day carrier service.