Every Nu-Heat system is supplied with a comprehensive User Guide to help homeowners understand how the system works and how to make adjustments.

All heat pump and solar thermal systems have a Handover Pack with complete documentation on everything needed to comply with MCS guidelines and eligibility for the Premium Payment and RHI schemes where applicable (please note that other criteria apply; for more information visit www.decc.org.uk/rhi).

The installer should also give an explanation of all items that may need adjustment including demonstrating the controls and what to do if the system is not performing as it should. This handover demonstration also forms part of the requirements of the MCS.