Nu-Heat champions local sustainable tourism

A national company with its roots firmly in the South West, Nu-Heat is proud to be sponsoring the Sustainable Tourism category at next week’s South West Tourism Excellence Awards 2016-17.

The award recognises tourism businesses with a proven commitment to sustainable best practice – an ethos which echoes our own desire to continually improve heating efficiency through innovative design and bespoke underfloor heating (UFH) and renewables solutions.

Nu-Heat is sponsoring the Sustainable Tourism Award at the South West Tourism Excellence Awards 2016-17
Warmth, comfort and sustainability

Our tailor-made UFH systems keep more than 60,000 UK homes, properties and businesses warm and comfortable. A number of these projects provide luxurious and sustainable holiday accommodation for visitors to the South West.

Bespoke Nu-Heat underfloor heating systems can be found in:

  • The Granary at Larkbeare Grange – A Green Tourism award winning, purpose-built, fully accessible, self-catering lodge in Devon with biomass-fuelled UFH;
  • Old Pear Tree Barn – A sensitively-restored listed barn in Cornwall that provides a luxurious and eco-friendly guest experience through UFH with an integrated ground source heat pump;
  • The Tree House – A quirky, octagonal, tree house guest house in Somerset which makes the most of its unusual shape through its invisible UFH system

View our case studies for UFH and renewables inspiration for your own dream property.

Sustainability through innovation

All of the local tourism businesses shortlisted for the Sustainable Tourism Award have found innovative ways to become more and more sustainable. We are delighted to support the South West Tourism Excellence Awards 2016-17, and look forward to congratulating all of the finalists at the awards celebration in Bristol on 2nd February.

Nu-Heat’s top customer service award is a first for the heating sector

There are smiles all round at Nu-Heat today, as we have just been presented with a top national customer service award!

We are proud to be the only heating supplier to be recognised in this way, and are delighted that our commitment to customer service has been recognised on both a regional and national level in less than a month!

Leonie Williams from the Institute of Customer Service presents the ServiceMark with Distinction to Nu-Heat customer service advocates Alison Troop, Nikki Terry and Steve Nixon
ServiceMark success – with Distinction!

We were presented with our national customer service award by the Institute of Customer Service (ICS) – the UK’s leading independent, professional membership body for customer service. Known as the ICS ServiceMark, the award recognises consistently high levels of customer service.

Our customer service standards were measured using feedback from our own people, our customers and an independent assessor. The high scores that we achieved across all three elements meant that we were awarded the highest level ServiceMark with distinction – making Nu-Heat one of only seven companies in the UK to achieve this standard.

ICS ServiceMark with distinction
Nu-Heat is one of just seven companies to be awarded the ICS ServiceMark with distinction
Thank you

We would like to thank all of our customers who have provided feedback on our products and services, or who participated in the independent customer survey. Your feedback has not only contributed towards our ServiceMark accreditation, but – more importantly – it helps us continue to improve our processes in order to provide you with an excellent customer experience.

If you would like to leave us some feedback, you can do so by calling 01404 540650 or sending an email to info@nu-heat.co.uk.

Nu-Heat wins customer service award

We are delighted to announce that Nu-Heat’s commitment to delivering exceptional customer service has been recognised with an award!

Nu-Heat wins WMN Customer Service Award

Selected from a shortlist of five strong finalists, Nu-Heat scooped the coveted Customer Service Award at last night’s Western Morning News Business Awards in Plymouth.

Celebration of business excellence

The Western Morning News Business Awards are a celebration of business excellence in the South West, recognising innovative businesses who help drive the region’s economy. The judging panel commended Nu-Heat for our well-implemented customer care policy and commitment to exceeding customer expectations, as well as our work to continuously improve our customer service standards and business performance.
The award comes just months after Nu-Heat outperformed national and sector averages in the independent UK Customer Satisfaction Index by more than 10%.wmn-award-winner-logo

Striving for the very best customer service

We know that building or renovating property can be stressful, and that the underfloor heating systems we design and supply can often be one piece of a large and complicated puzzle.

We are delighted to have won this Customer Service Award, which recognises our efforts to deliver the very best customer experience.

 

Thank you for sharing your feedback

We would like to take this opportunity to thank everyone who has shared their feedback or completed surveys about our products and services. Nu-Heat prides itself on delivering consistently excellent customer service, and records all feedback to help us continue to improve.

If you would like to leave us some feedback, you can do so by calling 01404 540650 or sending an email to info@nu-heat.co.uk.