Nu-Heat celebrates national customer service award win

Everyone at Nu-Heat is today celebrating winning a prestigious national customer service award at the UK Customer Satisfaction Awards.

Nu-Heat beat stiff competition from international companies and big brands including Marks and Spencer and Primark, to win the Institute of Customer Service (ICS) national Customer Feedback Strategy Award at an awards ceremony in London last night.

Nu-Heat’s Steve Nixon, Nikki Terry, and David Roberts celebrate receiving the ICS Customer Feedback Strategy Award
What are the UK Customer Satisfaction Awards?

The UK Customer Satisfaction Awards recognise organisations that deliver exceptional customer service and put the customer firmly at the heart of their business. In awarding Nu-Heat winner of the Customer Feedback Strategy category, judges praised the company’s commitment to customer service, true focus on customer satisfaction, and new processes that make it easier for customers to provide feedback, and ensure that concerns are addressed and outstanding service celebrated.

Celebrating a company-wide commitment

Nu-Heat MD, David Roberts, says:

“Everyone at Nu-Heat Underfloor Heating & Renewables is delighted to have won the national ICS Customer Feedback Strategy Award, and we are honoured and humbled to be counted among the UK’s highest achieving businesses. The award is a recognition of our commitment to delivering excellent customer service, and our efforts to continue to raise standards even higher.

“We believe that choosing and installing the right heating system should be simple, efficient, and stress free, and we do everything possible to give our customers confidence, comfort and peace of mind. To be selected as winner over strong entries from global companies and big household names is a reflection of the hard work and dedication of everyone in the business to putting our customers first.

“I would like to congratulate our people on this fantastic achievement and also say a huge thank you to our customers for providing the feedback that helps us to continue to improve as a business, as well as reward individuals delivering excellent service.

“On behalf of Nu-Heat, I also extend my thanks to the Institute of Customer Service for championing UK businesses, and congratulate all of the finalists for setting the bar of excellence so high. ”

Award-winning achievements

The ICS Customer Strategy Feedback Award is Nu-Heat’s third customer service accolade in as many years, following on from a regional customer service award in 2016, and becoming the only heating company to be awarded an ICS ServiceMark with Distinction in 2017.

Thank you for sharing your feedback

We would like to take this opportunity to thank everyone who has shared their feedback about our products and services. Nu-Heat prides itself on delivering consistently excellent customer service, and we record all feedback to help us continue to improve.

If you would like to leave us some feedback, you can do so by calling 01404 549770 or sending an email to info@nu-heat.co.uk.

Nu-Heat champions local sustainable tourism

A national company with its roots firmly in the South West, Nu-Heat is proud to be sponsoring the Sustainable Tourism category at next week’s South West Tourism Excellence Awards 2016-17.

The award recognises tourism businesses with a proven commitment to sustainable best practice – an ethos which echoes our own desire to continually improve heating efficiency through innovative design and bespoke underfloor heating (UFH) and renewables solutions.

Nu-Heat is sponsoring the Sustainable Tourism Award at the South West Tourism Excellence Awards 2016-17
Warmth, comfort and sustainability

Our tailor-made UFH systems keep more than 60,000 UK homes, properties and businesses warm and comfortable. A number of these projects provide luxurious and sustainable holiday accommodation for visitors to the South West.

Bespoke Nu-Heat underfloor heating systems can be found in:

  • The Granary at Larkbeare Grange – A Green Tourism award winning, purpose-built, fully accessible, self-catering lodge in Devon with biomass-fuelled UFH;
  • Old Pear Tree Barn – A sensitively-restored listed barn in Cornwall that provides a luxurious and eco-friendly guest experience through UFH with an integrated ground source heat pump;
  • The Tree House – A quirky, octagonal, tree house guest house in Somerset which makes the most of its unusual shape through its invisible UFH system

View our case studies for UFH and renewables inspiration for your own dream property.

Sustainability through innovation

All of the local tourism businesses shortlisted for the Sustainable Tourism Award have found innovative ways to become more and more sustainable. We are delighted to support the South West Tourism Excellence Awards 2016-17, and look forward to congratulating all of the finalists at the awards celebration in Bristol on 2nd February.

Nu-Heat’s top customer service award is a first for the heating sector

There are smiles all round at Nu-Heat today, as we have just been presented with a top national customer service award!

We are proud to be the only heating supplier to be recognised in this way, and are delighted that our commitment to customer service has been recognised on both a regional and national level in less than a month!

Leonie Williams from the Institute of Customer Service presents the ServiceMark with Distinction to Nu-Heat customer service advocates Alison Troop, Nikki Terry and Steve Nixon
ServiceMark success – with Distinction!

We were presented with our national customer service award by the Institute of Customer Service (ICS) – the UK’s leading independent, professional membership body for customer service. Known as the ICS ServiceMark, the award recognises consistently high levels of customer service.

Our customer service standards were measured using feedback from our own people, our customers and an independent assessor. The high scores that we achieved across all three elements meant that we were awarded the highest level ServiceMark with distinction – making Nu-Heat one of only seven companies in the UK to achieve this standard.

ICS ServiceMark with distinction
Nu-Heat is one of just seven companies to be awarded the ICS ServiceMark with distinction
Thank you

We would like to thank all of our customers who have provided feedback on our products and services, or who participated in the independent customer survey. Your feedback has not only contributed towards our ServiceMark accreditation, but – more importantly – it helps us continue to improve our processes in order to provide you with an excellent customer experience.

If you would like to leave us some feedback, you can do so by calling 01404 549770 or sending an email to info@nu-heat.co.uk.