Nu-Heat beat stiff competition from international companies and big brands including Marks and Spencer and Primark, to win the Institute of Customer Service (ICS) national Customer Feedback Strategy Award at an awards ceremony in London last night.
What are the UK Customer Satisfaction Awards?
The UK Customer Satisfaction Awards recognise organisations that deliver exceptional customer service and put the customer firmly at the heart of their business. In awarding Nu-Heat winner of the Customer Feedback Strategy category, judges praised the company’s commitment to customer service, true focus on customer satisfaction, and new processes that make it easier for customers to provide feedback, and ensure that concerns are addressed and outstanding service celebrated.
Celebrating a company-wide commitment
Nu-Heat MD, David Roberts, says:
“Everyone at Nu-Heat Underfloor Heating & Renewables is delighted to have won the national ICS Customer Feedback Strategy Award, and we are honoured and humbled to be counted among the UK’s highest achieving businesses. The award is a recognition of our commitment to delivering excellent customer service, and our efforts to continue to raise standards even higher.
“We believe that choosing and installing the right heating system should be simple, efficient, and stress free, and we do everything possible to give our customers confidence, comfort and peace of mind. To be selected as winner over strong entries from global companies and big household names is a reflection of the hard work and dedication of everyone in the business to putting our customers first.
“I would like to congratulate our people on this fantastic achievement and also say a huge thank you to our customers for providing the feedback that helps us to continue to improve as a business, as well as reward individuals delivering excellent service.
“On behalf of Nu-Heat, I also extend my thanks to the Institute of Customer Service for championing UK businesses, and congratulate all of the finalists for setting the bar of excellence so high. ”
The ICS Customer Strategy Feedback Award is Nu-Heat’s third customer service accolade in as many years, following on from a regional customer service award in 2016, and becoming the only heating company to be awarded an ICS ServiceMark with Distinction in 2017.
Thank you for sharing your feedback
We would like to take this opportunity to thank everyone who has shared their feedback about our products and services. Nu-Heat prides itself on delivering consistently excellent customer service, and we record all feedback to help us continue to improve.