01404 549770 Get a free quote

Nu-Heat Delivery Policy

We hope you are happy with your Nu-Heat delivery. Please follow the below steps to ensure that we can help in the unlikely event that there is an issue with your delivery:

Check the items in your delivery are not damaged

All items should reach you undamaged and in good condition. If any of your items or their packaging appears damaged, do not accept the delivery.

Contact us immediately if you find any damaged, missing or incorrect items

Make sure to check the contents of your delivery against the delivery ticket. Should you discover any issues such as damaged, missing or incorrect items, you must notify Nu-Heat within 14 days of delivery. Call our friendly Customer Support Team on 01404 540748 quoting your sales order number, (found on your delivery note), and we’ll get it sorted.

Any damaged or defective items must be stored safely so that our team can inspect these to process your claim. Please note that we are unable to process any claims for loss, shortages, damage on delivery or oversupply which would be apparent upon inspection within the 14 day period mentioned above.

Things beyond our control

We do our best to ensure that everything you have ordered will reach you in good condition. Nu-Heat cannot be held liable or responsible for things outside of our control, such as damage sustained after delivery. Once you have received your delivered items, please ensure they are kept in a safe and dry location prior to installation.

Nu-Heat Returns Policy

Nu-Heat is happy to accept returns for products that fall under the following categories:

Any items damaged during delivery

If items arrive damaged, do not accept the delivery. Instead, report the damage to Nu-Heat’s Customer Support Team on 01404 540748.

Part failures under warranty

In order to return any failed parts, the system must have a valid warranty. Details on how to activate your warranty can be found in the system handover pack.

You can check warranty periods for various components on our website: nu-heat.co.uk/product-warranties/

Items no-longer required due to a system redesign

If specification of the system has changed after receiving your delivery, please contact Nu-Heat’s Technical Support Team on 01404 540745 so that we can check the performance of the system will not be affected before any items are returned.

Cooling-off period

Items can be returned within 14 days from accepting delivery. For a full refund, products must be unused and in their original packaging.

Please note that:

  • Nu-Heat provides a complete system package, calculating the amount of materials required to install to specification. Any remaining or surplus items from an order cannot be refunded.
  • You have 14 days to check the contents of your delivery and notify Nu-Heat of any discrepancies.

How to return items

To request a return, please contact Nu-Heat’s Technical Support Team via technical@nu-heat.co.uk or on 01404 540745.

We will provide you with a returns number and explain how to return the items, or agree to arrange collection.

In order to receive a refund, returned items must be:

  • Returned in a resaleable condition.
  • Returned in their original packaging. This includes any leads, manuals, batteries and associated parts.