Property information for your heating design

Before we can start on your system design, we need to reconfirm and ask for some more information about the property.

Please fill in as much as you can – it helps us to get the design right first time.

Tip: If you are able to mark-up or draw on a copy of your floor plans, this can be the quickest and most accurate way of providing a lot of the information we require for design. You can then upload the marked-up plans below and tick ‘already shown on attached floor plans’ where applicable on the form.
Project information
QR reference:
Site address:
Street address Address line 2 City Post code
When would you like the system delivered? An estimate is fine.
Date Format: DD slash MM slash YYYY
Upload attachment – please attach the most up-to-date floor plans we should design to:
Drop files here or

Information to calculate the property’s heat loss
Please attach details on the property’s elevation and sections:
Drop files here or
If you don’t have the elevation and sections, please let us know the window sizes and ceiling heights throughout the property:
- Tick here if this information is already shown on your attached floor plans.
Upload a SAP report, if available:
Drop files here or
If you don’t have a SAP report, please tell us more about the construction of the walls, windows and roof and how old these various elements are:
- Tick here if this information is already shown on your attached floor plans.

Heat pump information required for MCS and the RHI
Planned location of the heat pump:
- Tick here if this information is already shown on your attached floor plans.
Location of the buffer tank and hot water cylinder:
- Tick here if this information is already shown on your attached floor plans.
Number of solid surfaces within 1 metre of the heat pump (ground and walls):
- Tick here if this information is already shown on your attached floor plans.
Details of any barriers, like walls, fences or trees, between the heat pump and the opening (this could be a window or door) of the nearest neighbouring habitable room.
Habitable rooms are living and sleeping spaces. Kitchens, bathrooms, and WCs are excluded:
- Tick here if this information is already shown on your attached floor plans.
- There are no barriers between the heat pump and the window of the nearest neighbouring habitable room – there is a direct line of sight.
- There is a barrier between the heat pump and the window of the nearest neighbouring habitable room BUT when moving 250mm away from the heat pump there is a direct line of sight.
- There is a barrier and there is no direct line of sight between the heat pump and the window of the nearest neighbouring habitable room, even when 250mm away from the heat pump.
Distance in metres between the heat pump and the nearest neighbouring habitable room:
- Tick here if this information is already shown on your attached floor plans.
Details of the rooms, if any, that will be heated by radiators running off of the heat pump:
For ground source heat pump systems only – the planned location of the ground loops and the size of the available space:
Upload marked-up site plan:
Drop files here or

For the layout of the underfloor heating
Where we can locate the manifold/s* for the system:
- Tick here if this information is already shown on your attached floor plans.
The floor coverings you expect to use in each room. For example: ‘tiles in the kitchen’ and ‘carpet in all bedrooms and landing’:
- Tick here if this information is already shown on your attached floor plans.
Where the boiler is located:
- Tick here if this information is already shown on your attached floor plans.
If necessary, are we able to pass underfloor heating tube through walls?
- Yes
- No
Please provide more information:
If there are any areas that should not be heated:
- Tick here if this information is already shown on your attached floor plans.
For underfloor heating systems installed between joists only, the type of joists and the direction and centre spacing of the joist layout:
- Tick here if this information is already shown on your attached floor plans.
If there are any full height steels that might impact where the underfloor heating tube can pass, please let us know:
For screed underfloor heating systems only, what type of screed will be laid and how deep will it be:
- Tick here if this information is already shown on your attached floor plans.
For LoPro^® retrofit underfloor heating systems only, the subfloor that the underfloor heating will be laid over:
- Tick here if this information is already shown on your attached floor plans.

Control
Finally, please reconfirm your thermostat choice:
- neoStat – hard-wired thermostats with the option of smart control.
- neoAir – battery-powered thermostats (floor sensors require wiring to the thermostat) with the option of smart control.
- Dial – hard-wired thermostat.

Design information form

Step 1 of 5

Project information

Information to calculate the property’s heat loss

Heat pump information required for MCS and the RHI

For the layout of the underfloor heating

Control