Christmas and New Year opening hours
Our office will be closed over the festive period, from 5pm Tuesday 23rd December to until 8am Friday 2nd January. Details of our technical support cover and delivery information can be found below.
Christmas technical support
We run an emergency support service during the office closure. To use this, please email tech.support@nu-heat.co.uk with your project reference (QR) and details of the problem. One of our engineers will pick up your support ticket and respond by email.
Our Technical Support Team will be available on the following dates and times during our office closure:
- Monday 29th December: 10am-1pm
- Tuesday 30th December: 10am – 1pm
- Wednesday 31st December: 10am – 1pm
If you require urgent technical support, please contact your installer/plumber as they may be able to visit your property to assess the situation.
Delivery information
Standard pallet deliveries
The last pallet deliveries will be dispatched on Tuesday 23rd December. For items dispatched on this day:
- Next day delivery will be before 12pm on Wednesday 24th December
- Economy delivery will be on Friday 26th December
- 72 hour delivery will be on Monday 29th December*
*Important: Our logistics partners are also operationally closed over this period, so no customer telephone support will be available and there are no emergency contacts. Deliveries booked for these limited availability slots that cannot be unloaded for any reason will therefore be returned and held in a local depot until after the Christmas period, and may incur an additional delivery charge.
OneZone orders
Orders placed before midday on the Tuesday 23rd December can be delivered on before 12pm on Wednesday 24th December. After this date, the next available delivery date with be Monday 5th January.
Parcel deliveries
The last parcel deliveries will be dispatched on Tuesday 23rd December. Next day delivery will be before 12pm on Wednesday 24th December.
Delivery contact details
If you need to contact the carrier over the Christmas period, you can call them directly through the details below:
- C & D: 01460 64701 (Please quote your Nu-Heat SO number as a reference)
- DPD: 01212 754815, or please refer to the contact details in your text message from DPD
