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Technical support

Technical support

Nu-Heat offers free, lifetime technical support for all of our underfloor heating and renewable systems. Here you can access a wide range of online resources to help diagnose and resolve any issues.

Can’t find what you’re looking for? You can contact Nu-Heat’s Technical Support Team via techsupport@nu-heat.co.uk. Include your unique reference number, beginning with ‘NS’ or ‘QR’, details of the problem, relevant photographs and a contact number and the Team will get back to you.

You can also call 01404 540745 between 8am and 5pm, Monday to Friday.

Underfloor heating support

Take a look at FAQs to troubleshoot any underfloor heating issues and view manifold diagrams to identify parts on the underfloor heating support page.

Air source heat pump support

View our guidance on the more commonly found issues with the Hitachi air source heat pump models on the ASHP support page.

Ground source heat pump support

NIBE ground source heat pump showing an error message? See an explanation for the most common issues and how to resolve them on the GSHP support page.

Solar thermal support

Read FAQs to help diagnose any solar thermal system issues on the solar thermal support page.

Cylinder support

Read our FAQs or view schematic drawings to help identify any part/s that may need replacing on the cylinder support page.



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