BBC DIY SOS and Children in Need – The Spinney


Nu-Heat recently joined forces with the BBC DIY SOS team and Children in Need for the design, supply and install of warm water underfloor heating for the ‘Big Build’ of The Spinney for Little Miracles, Peterborough.

Little Miracles is a parent led centre, support group and charity for children with additional needs, disabilities and life limiting conditions.  The centre runs a non-exclusion policy and many of the children that use Little Miracles have been turned away by other services that could not cater to their needs.

The charity, which originally worked out of a small semi-industrial space, was required to vacate the premises and move to a new site where a 1970s concrete prefab stood.  The prefab, which contained asbestos, was rundown and not fit for purpose needed to be completely demolished and an entirely new timber frame structure erected to create the centre.


The ambitious ‘Big Build’ of The Spinney is the biggest to be undertaken by the BAFTA nominated DIY SOS team to date, who worked with the local community, trades and UK wide companies to fulfil and achieve the project.

The underfloor heating system supplied comprised 1,925 metres of 14mm tubing (the equivalent length of 13,848 felt tip pens!) laid in diffuser panels with Knauf Brio board overlaid to provide a floating floor solution with excellent sound deadening properties.

Nu-Heat worked with a number of other trades and the DIY SOS team on site at The Spinney to ensure that the full underfloor heating system installation ran smoothly and met the strict timescales of the fast paced build.

“We are extremely proud to have been a part of Children in Need this year and the build of The Spinney which will allow many of the families in Peterborough to spend and enjoy precious time with their wonderful children in a warm, engaging and fun environment,” say Adrian Troop, Nu-Heat Sales & Marketing Director.

Presented by Nick Knowles, the nine day site transformation was shown over an hour long one off special on BBC1 8pm Wednesday 13th November and can be viewed on iPlayer.


For more information on Little Miracles visit



Nu-Heat Commercial – The service we offer

Nu-Heat Commercial – The service we offer

The Nu-Heat Commercial division deals exclusively with large and/or complex projects that require a detailed understanding of building services and the integration of multiple technologies. We will provide a complete, guaranteed system design and supply high quality products individually specified to meet the exact requirements of each project.

 Nu-Heat’s Commercial service includes:

  • Specialist design of commercial underfloor heating layouts and heat loss calculations
  • Full M&E design and integration of solar thermal and heat pump technologies
  • Full on-site installer support from experienced Nu-Heat personnel
  • Comprehensive and award-winning Installation and User Manuals

The members of Nu-Heat’s Commercial Team have many years of experience between them of working with Nu-Heat products and helping architects and specifiers to achieve the most practical and energy-efficient systems possible.

Visit us at Ecobuild and find out more about LoPro10®

We are delighted to be exhibiting at Ecobuild again this year. We are on stand N3421 in the Northern hall so why not visit our stand to find out more about LoPro10®, see the solution in situ and pick up a product sample.

Our Commercial capability

Our reputation is built on our past projects. With this in mind we regularly showcase some of our most outstanding projects on the case study section of our website.

Edward Woods Estate

12 brand new apartments being built on the 24th floor of a group of 1960s tower blocks near Shepherds Bush, West London will soon be enjoying heat and hot water provided by air source heat pumps and solar thermal panels, designed and supplied by Nu-Heat.

The Edward Woods Estate comprises three 75 metre tall tower blocks, Poynter House, Norland House and Stebbing House……….Read more 


What support is in place for new renewables installers?

Any heating & plumbing engineer thinking about taking the plunge into the world of renewable energy faces the challenges of learning about the new technologies and being able to supply an efficient system to customers.

So what is available in the way of support for those who want to make renewables installation a really effective part of their future business growth?

Nu-Heat has spent the last six months looking at what renewables installers need in order to offer a positive support package that covers all elements.

Installer Rob Smith of BSP Services gives his insights into what this support has meant for his company.

Training and MCS

“When we started out, I spoke to MCS directly and afterwards knew it would be very difficult to achieve accreditation and that there was a massive paper cycle involved. But I also realised that without MCS, renewable heating just wouldn’t take off.”

Installers tend to believe that the MCS is difficult to navigate and time-consuming to adhere to. MCS accreditation is, however, a valid requirement as it helps to ensure that renewable heating systems are installed to high standards and that the customer ends up with an efficient system.

Nu-Heat helped BSP Services to achieve MCS accreditation and has since developed a relationship with MCS training provider, Easy MCS, to assist other installers in the same situation. Easy MCS provides MCS accreditation support and an MCS quality management system that contains all required internal and external procedures and paperwork.


“The amount of information and design detail given by Nu-Heat makes it easy for me to explain the solution to my customers and in turn all parties are confident in the system being installed.”

First rate design is absolutely crucial, both for performance and to ensure that a system meets the criteria of the Renewable Heat Incentive (RHI).

Nu-Heat’s experience as a design and supply company can give new installers total confidence in system performance.

Sizing is crucial with heat pumps and high level design support is available through Nu-Heat’s ‘Predictor’, a specialist software programme that ensures the correct heat pump is specified.

Free technical support is available throughout the installation period and when a system is ready, Nu-Heat offers inclusive commissioning support, including inspection of heat pump system prior to MCS inspection.


“We do a system handover with all of our customers. A lot of them are monitoring their electricity consumption and are interested in the flow and return temperatures, which I think helps them understand the technology better. They are happy to talk about their projects with potential BSP customers because they are pleased with the decisions they have made, representing both BSP and Nu-Heat well.”

Handover is an important time as it is crucial that customers are comfortable with the operation of their new heating system; therefore, Nu-Heat supplies installers with a comprehensive customer handover pack that fulfils a large part of the MCS requirement for each installation.

Relationship with installers

“Nu-Heat has a great reputation but doesn’t rest on its laurels, and is good at listening to our comments.” 

All sales staff involved with technical support have now been trained to an even higher technical level than before and have gained experience with the more complex technical issues associated with renewable systems and the MCS, and installers now have a direct telephone number for their account manager.

Field Sales Managers

“Customers will be understandably nervous when they are investing in a renewable heating system, and when it’s your first install it’s difficult to assure them how good it will be.”

Particularly for an installer starting off down the renewables route, it is useful to know that support is available from the word go. Field Sales Managers (FSM) will meet with installers to discuss all aspects of renewables, from training and accreditation to legislative issues. When the installer has achieved MCS accreditation, the FSM assists them in finding new business and supports them through the first install, from initial discussions with customers to commissioning.

A bespoke referral system matches enquiries for installation to a local installer with a proven track record. This is a two-way partnership, and as these customers increase the number of systems purchased from Nu-Heat, they can expect to receive more referral work.

“I have dealt with other companies in the past but found there to be a lack of experience in system integration.  Many are happy to sell you a heat pump and let you figure out the rest. I really like that my Nu-Heat Account Manager listens to me and that we look through a project together and end up with a system that has been designed to, and will meet, the criteria.”  

Rob Smith says that the support he has received gave him a real kick-start to get into the market. He sees a bright future in renewables and is pleased to be trained and accredited at this early stage, ready to handle increasing enquiries as the market grows.

Restoration Man – St. John’s Church, Gamblesby

Dr Philip Evans and his wife Joanne bought Grade II listed St. John’s Church, in Gamblesby, in 2009 after two years of searching for a renovation project. The property uses an air source heat pump, supplied by Nu-Heat Underfloor and Renewables, to feed a low temperature heat emitting system. Nu-Heat specified and commissioned the air source heat pump to ensure exceptional seasonal performance.

“My main motivation was to install a system that would be cheap and efficient to run but also affordable. An air source heat pump seemed the best balance of initial capital outlay versus efficiency of performance. Since our location does not offer mains gas connection it meant that oil, LPG or electricity were the main contenders. Achieving running costs on a par with mains gas was also important,” says Philip.

The restoration of the church is featured on Channel 4’s ‘Restoration Man’, a series by Tiger Aspect Productions and presented by architect George Clarke. Philip tells us about the journey:

“We were smitten with the Church from the moment we saw it, even though the odds on getting it were against us. It had been empty for seven years and just two days before our enquiry a cash offer had been accepted. To our surprise this later fell through and we eventually managed to buy it. However, this all occurred during the meltdown of 2009 and financing the project seemed impossible on more than one occasion.”

“Handling the project with both of us working full-time was difficult and having our daughter, Harriet, four months before we started work in August 2010 only added to the fun! My brother-in-law, Alex Karanikolas, owner of design consultancy Into Architecture Ltd, lived and worked on site throughout the project and we used local tradesmen where possible. It was great having such a strong team around us.”

“The whole project has been a bigger undertaking than we ever imagined. In particular having to completely replace the spire with new oak was very stressful because we refurbished it using the same construction method that was used when it was originally built in 1868. Alex suggested we keep as much of it exposed as possible to show the contrast of old and new. The refurbishment of the spire alone put a massive strain on our finances and it made finishing the project really difficult.”

“On the ground floor we have a large open plan living, dining and kitchen area with a separate study and the first floor has three bedrooms, all of which are en-suite. The master bedroom is located in the spire and from the viewing platform we can enjoy 360º views of the Fell, North Pennines and the North Lakes. We were keen to keep original features such as the pulpit and some of the stained glass windows and I’m pleased to say they have been restored and incorporated into our home.”

“Despite the many original features and character of the church we were weren’t against modern technologies and ideas, so I did a lot of research into air source heat pumps and their coefficency of performance claims, water temperatures and length of guarantees as well as looking into the size of the units and sound levels. I like to be involved with these things and understand them so, when George and I received delivery of the unit, I couldn’t help but voice my geeky knowledge of the product! The system was installed with ease and the setup and commissioning process was smooth and faultless.”

“The Church is an unusual building with high ceilings and a large volume to heat. The system copes well with the heating demand and the building is always a comfortable temperature. As it stands we appear to be achieving comparable running costs to mains gas, as per Nu-Heat’s estimates. This gives me confidence in both the product and Nu-Heat’s ability to accurately design an integrated system. Given this and the excellent customer service, I would truly recommend Nu Heat.”

“The building is amazing and we’re so delighted with the finished article. We’ve made some excellent friends in Gamblesby; the residents have been so very welcoming and friendly.”

“Having the TV production team follow us was an experience we won’t forget. Given the amount of material shot we were really excited to see what had made the cut and how our story would come across. Besides meeting a great group of people, one superb outcome is having a documentary of Harriet’s first 18 months of life through the Church.”