As a member of the Institute of Customer Service (ICS), Nu-Heat marked ICS National Customer Service Week with a series of briefings, training and cross-departmental activities, culminating in our very own Customer Service Champions Awards on Friday 7th October.
Nu-Heat’s people were invited to nominate colleagues who have demonstrated excellent customer service skills in the categories: ‘Fabulous on the Phone’, ‘Using our Expertise’ and ‘Delivering on our Promises’.
Over 100 nominations were received across the three categories, and the judging panel had some tough decisions to make. After all the votes had been counted and verified, the achievements of nominees and winners were celebrated at a short awards ceremony followed by the obligatory tea and cake!
Fabulous on the Phone
The ‘Fabulous on the Phone’ award was presented to Fran Johnston, Administration Co-ordinator and a familiar voice for many of our customers and suppliers.
Fran’s colleagues say: “Always more than happy to help, Fran is a fine example of someone with excellent customer services skills. She is always positive, helpful and fabulous on the phone.”
Runners up James Davies (Customer Support Engineer) and Luke Tinmurth (Business Development Manager) were also highly praised for their excellent telephone manner.
Using our Expertise
Design Technician Tom Buxton received the ‘Using our Expertise’ award for his commitment to helping colleagues with processes and programmes.
Tom’s colleagues say: “Tom tirelessly helps explain work processes in order to make sure they are fully understood, and will often offer extra tips and advice.”
Sam Loader (Commercial Project Engineer) and Peter Bell (Systems Analyst) were also highly commended for using their expertise to help both colleagues and customers.
Delivering on our Promises
Field Services Engineer Will Blair was crowned winner of the ‘Delivering on our Promises’ category, and recognised for going ‘above and beyond’ to help our customers.
Will’s colleagues say: “Will is always willing to go that extra mile to make sure the customer is well looked after – even if it gives him a 15 hour day!”
Runners up Debbie Clapp (Project Manager) and Ian Weatherstone (Field Sales Manager) were praised for their work in keeping projects on track and ensuring that our customer promises are met.
Share your feedback
Nu-Heat prides itself on delivering consistently excellent customer service, and records all feedback to help us continue to improve. If you would like to leave us some feedback, you can do so by calling 01404 540650 or sending an email to firstname.lastname@example.org.