Working with the Trade
From your first call to long after installation, we’re your complete heating partner. Here’s how we support your business at every step.
Complete support for you and your customers
From your very first call, throughout the entire lifetime of any system you install with us, we offer a complete support package outlined in 4 simple steps.
Step 1 – Getting started and specification
- Meet your dedicated expert: In your first call. you’ll meet your dedicated expert, who will get to know you and your project, ensuring optimal system specification for simple installation.
- Discuss your business growth: Understanding your ambition is key part of our partnership. We offer tailored support and benefits, such as our ProPath loyalty programme, to help you succeed.
- Request on-site support: Take advantage of site visits from your local rep for industry-leading support to address any queries you or your customers may have.
Step 2 – Design & delivery
- We develop your bespoke design: Factoring in building materials, glazing, and insulation, we calculate precise heat losses, for guaranteed performance.
- We handle all BUS & MCS paperwork: Tired of chasing paperwork? As one of the top 4 Boiler Upgrade Scheme applicants in the UK, we handle designing to MCS standards and sort out BUS applications, saving you time and admin hassle.
- Get everything you need, when you need it: We ensure your complete system arrives in-line with your schedule. In addition to the materials you need, your delivery will also include a comprehensive handover pack and a clear installation manual for complete project support.
Step 3 – Installation support
- We take care of sign-off and commissioning: Our commitment extends beyond delivery. Your local technical support engineer will take care of on-site commissioning and MCS sign-off, ensuring a smooth completion.
- Utilise your handover pack for ultimate customer support: Once you’ve finished the job, simply pass your handover pack on to your customer to explain how the system works and give them access to our ongoing support.
- Lifetime technical support directly to your customers: Enjoy peace of mind knowing we provide lifetime technical support directly to your customer, freeing you up to focus on your next client.
Step 4 – Business growth
- Join our free loyalty programme: ProPath, our installer loyalty programme is designed to accelerate your business growth. Benefit from exclusive perks and rewards, including discounts, dedicated support, and massive referral opportunities to help you achieve your business goals.
- Invest in growth with training from industry experts: As an LCL Awards Approved Centre, we offer a range of accredited and non accredited training courses, all led by industry experts from our dedicated training centre in Honiton, Devon.
- Keep building with the support of your account manager: We believe in fostering strong, long-term relationships. Your dedicated account manager is committed to your success and will provide consistent support and refer you for more work.
What our trade partners think
Over the last 33 years we’ve built strong partnerships with thousands of customers. See what they have to say about working with Nu-Heat below:
Want help finding the right underfloor heating solution?
We would love to speak with you to discuss your project. If you have a question about your existing Nu-Heat system, our technical support team are at hand.
