How to be better, faster, stronger and more successful by 2020

Our MD, David Roberts, shares his thought on the challenges and opportunities ahead of us all in 2019.

Nu-Heat MD, David Roberts
Nu-Heat MD David Roberts on why we should be confident – but not complacent – in 2019.
Facing uncertainty with confidence

2019 is already shaping up to be a fascinating year, and we can all be better, faster, stronger and more successful in 12 months’ time.

A new year always brings new hopes and expectations, new dreams and new resolve. But there’s a lot of uncertainty out there, with the potential for Brexit to have an impact on the UK, on the business community and on Nu-Heat. The truth is, we just don’t know what will happen.

Uncertainty can trigger worry and fear and sadly I think there’s going to be a lot of that this year. However, I’ve decided that I’m not going to succumb and let worry hold me back.

Be confident, but not complacent. That is my mantra for 2019.

Worrying doesn’t change anything

Five hundred years ago, the philosopher Michel de Montaigne said: “My life has been filled with terrible misfortune; most of which never happened.”

Research shows that 85% of things we worry about don’t happen and on average we spend one hour and 50 minutes a day worrying about stuff. That’s nearly 13 hours a week – or about five years across an average lifetime. FIVE YEARS!

Decision made – I am NOT going to spend 676 hours of 2019 worrying about things I can’t do anything about. Instead I am going to invest that time focusing on making good things happen!

Step 1: Have a purpose and a plan

At Nu-Heat our purpose is to make a difference to people’s lives through providing the best possible way to heat their homes, delivering amazing service and a being great place to work. Through doing that brilliantly well, we’re aiming to grow and we’re going for it.

Now, Brexit probably won’t be as bad as some fear and there won’t be a recession this year, but there will be bumps in the road so we’re preparing just in case. Just because we’re confident, doesn’t mean that everyone else will be and low confidence can be bad for business.

Our plan means we can be more confident about what will happen in our market and about what our customers need and want from us. With this awareness we’ll enjoy ourselves more, keep solving and keep serving – all of which will boost our customers’ confidence in us, help us to stay relevant and give us best chance of success.

Step 2: Take action

In uncertain times there is a temptation to put plans on hold, but this is unlikely to bring success. With any plan comes the potential for an upside and a downside. Your current actions are the best predictor of your future, so consider and cover as much of the downside as you need to and then go for it!

The most successful people and companies are not the ones with the best plan – they’re the ones who are best at putting plans into action! Be confident but not complacent!

Step 3: Stick with it and stick together

I need targets to keep me on track and to let me know my plan is working, and we all need a helping hand along the way.

On a personal note, I signed up for Red January this year, an initiative that aims to raise awareness of the positive impact that physical activity can have on mental health. This means I’m doing my mental health some good by doing something active every single day. I’m tracking what I’m doing each day to see what works for me both physically and mentally and I’m looking for specific results. That will tell me if my plan is working.

I’m also telling everyone I meet I’m doing it. This is to raise awareness, but it also means I have more support and motivation. I won’t want to let myself down or the people I’ve told so it increases my chances of success!

The same applies in business – increase your chances of success by making a plan, sharing it, committing to it and tracking the results so you know if your plan is working.

Being confident, not complacent

Let’s be confident but not complacent in ourselves, our businesses and our communities in 2019.

Instead of worrying, let’s invest time in taking action, planning well, sticking with it and sticking together.

That’s how we’ll be better, faster, stronger and more successful by the time we get to 2020 – and have some fun along the way!

The future of heating

As we reach the end of our silver anniversary year, Nu-Heat MD David Roberts shares his thoughts on the future of heating, and what this means for us and our homes.

As homeowners, we all want the same thing – to have warm and comfortable homes where we are in control of our heating systems and our bills. For me, this is also about ensuring that my comfort is not at the expense of the environment, but how can this be achieved and secured for the long term?

It can feel like there is a lot of speculation around the future of heating in the UK. Is the Government doing enough to combat climate change? Do energy grants and tariffs for renewables go far enough? Are energy companies doing enough to make sure fuel prices are fair and transparent? What is the best source of advice and what does all this mean for us, as homeowners?

Recent Government publications such as the Clean Growth Strategy and Each Home Counts, show that policy makers are seeking to address some of these big questions, but whatever the outcome, we will always seek comfort and control that doesn’t cost the earth.

Change is coming – an exciting and efficient future

The way we heat our homes is slowly changing, and it needs to. As a nation, we have to cut building emissions and improve the efficiency of our homes. The future of UK heating cannot involve high heating bills or fuel poverty. I believe that our collective desire to live cost-effectively in our cosy, welcoming homes is an achievable goal and one that the heating industry must play a significant role in making a reality.

Over recent years we have seen various measures put in place to improve the efficiency of our homes – the installation of loft and cavity wall insulation, the gradual roll out of smart meters, and an increased demand for smart thermostats and low temperature systems like underfloor heating. These are all steps in the right direction, creating warmer homes with better energy usage control, and helping us all to consider and improve the efficiency of our homes.

In the future though, the heating industry has to bring these measures together to ensure that heating systems are specifically designed to meet the needs of each building. Only then will our homes be truly efficient, save us money, improve our health and be more comfortable to live in.

But in order to achieve this, a change of thinking is required. We all have a responsibility to think about heating differently. Heating is about more than fitting a new gas boiler or simply replacing a radiator. It’s about investing some time into choosing the right option, selecting the right heating solution for each and every home and those who live there, shunning the ‘rule of thumb’ approach.

When building new, renovating or adding an extension, we need to think outside the box, embracing new developments and the benefits they can offer both us as homeowners and the wider environment.
Zoned systems, which can be individually and accurately controlled on a room-by-room basis to run at lower temperatures, are the future.

Our part in this future

So, how can we all play our part in changing the way the UK thinks about heating? I believe that there are three main areas where we can all make a difference.

1. Be open-minded
Whilst it’s widely acknowledged that there’s more to modern day heating than boilers and radiators, many people are still unaware of the full range of options available to them. Sadly this can leave us settling for second best when it comes to our home heating; paying over-the-odds for high temperature technologies in new homes that simply don’t need them, or watching our smart meters highlight – rather than resolve – the inefficiencies of our heating systems.

It is absolutely the role of suppliers to promote the alternative ways to heat a home and the benefits these can offer, and some are already working on this by broadening their outreach activities – at Nu-Heat we are running a campaign that dramatizes the bizarre compromises that we all make when living with bad heating, and in doing so we are asking people to think about whether these daily concessions are acceptable.

This is only part of the story, however. As homeowners we also need to do our part by being open-minded to heating options that we might not yet have experienced or considered. A credible supplier will provide an honest assessment of the options available and their suitability for your home – something that is particularly important if you are renovating an existing property which will have been improved and updated over the years since the original heating system was installed. Increasing insulation levels or replacing draughty windows, for example, will make a massive difference to the building’s heat losses and heat demand. From retrofit underfloor heating to heat pumps, technology has also moved on apace, and you may find that replacing like-for-like is no longer the most efficient solution for your home.

2. Seek expert advice
A large proportion of us accept and live with inadequate heating. It’s crazy. Electric and LPG systems that cost too much to run. An oil boiler with wildly unpredictable running costs. Radiators that are too hot to touch, yet leave half of the room cold. With the right guidance from an ethical supplier and a helpful installer, many of these situations are avoidable. Why would any of us choose to pay for a heating system that just won’t work?

Suppliers and installers often hold a great deal of knowledge and experience, making them a great first port of call when considering heating options for your home. Exhibitions aimed at self-builders are also a great opportunity to meet a range of experts who can help you make the right choice for your home. They will be able to provide you with more detail on new products, controls, renewable technologies and their efficiency in comparison with other options. Use their expertise to be sure that you end up with an efficient heating system that is designed specifically for your home and suits your lifestyle. Make sure that you have the freedom to control the temperature of each room as you choose, and the flexibility to access accurate data about your energy usage.

At Nu-Heat, we will work with you to design the best heating solution for your property, ensuring it will perform as required.

3. Embrace the future
If one thing’s for certain, the future of heating will involve new technologies. You don’t need to become an expert, but make sure you don’t get left behind. Insist on the best and most efficient option for your home, one that caters for all of its unique characteristics, and doesn’t leave you settling for ‘one size fits all’, ‘rule of thumb’ or ‘that will do’.

Make the most of the resources available to research solutions for your home. Ask about new products. Read customer reviews. Take your supplier up on the offer of a site visit to discuss options for your home, in your home. Don’t be afraid to ask questions. A good supplier will support you every step of the way.

The future

So, what is the future of heating in the UK? It should be – and needs to be – a future that gives the homeowner comfort and control, with systems that are cost-effective and much kinder to the environment. Zoned systems which can be individually and accurately controlled on a room-by-room basis to run at lower temperatures can make this a reality.

So let’s all play our part, by choosing designed and tailor-made systems that ensure home heating is reliable, accurate and a perfect fit for every property. And as homeowners we will reap the rewards of warm and comfortable homes with efficient and cost-effective heating systems.

What customers say about… our advice

At Nu-Heat we answer hundreds of customer questions every week. From “can I have underfloor heating?” to “do I need planning permission for my heat pump?”, we are always happy to share our experience and knowledge to help you confidently choose the right heating system.

Here’s what some of our customers have to say about the advice we provide:

“Nu-Heat have been excellent. From first contact through to ordering the kit, you guided me the whole way, providing telephone and on-site advice. From what I have seen so far, Nu-Heat is a business with honesty and integrity.”

“I had a call with Holly about your products and services. I was really impressed with the conversation and the ability to make sensible proposals on limited information from me. Also, Holly has sent through more information, as she said she would.”

“I have just completed my order, having been advised by Lyndsey as we homed in on the right solution for our particular project. In all cases Nu-Heat has been responsive, no matter how often we changed our minds and looked at alternatives. Above all the advice has been knowledgeable and dependable. We are now looking forward to enjoying the comfort benefit of the installation.”

“Spoke with Like for the first time today. Extremely helpful and very clear in his explanations.”

“Purchased and fitted a OneZone kit after great advice from your sales and tech teams. Rather than quoting me the most expensive option, they quoted me the BEST option, which although cheaper was the perfect fit. As a manager of a sales team, this is the exact kind of customer focused approach I expect within my own company and to find it in practise elsewhere is really refreshing. I now have a toasty new kitchen, thank you!”

The above customer comments have been collected through our customer surveys and customer feedback process.

If you would like to leave us some feedback, you can do so by calling 01404 549770 or sending an email to

Nu-Heat’s silver milestone to fund life-saving support

July 2017 is a special month for Nu-Heat, as it marks 25 years since the company was formed back in the summer of 1992. We have chosen to celebrate our silver anniversary by supporting a life-saving local charity also marking 25 years – Devon Air Ambulance Trust.

Nu-Heat is marking its silver anniversary by fundraising for Devon Air Ambulance Trust

A quarter century of service

Having grown from a very small team of just 5 employees in 1992, we now employ over 100 dedicated people and have designed and supplied tailored, award-winning underfloor heating and renewables solutions for over 70,000 homes nationwide.  A company with people at its heart, we are the only heating supplier to be awarded a Distinction from the Institute of Customer Service.

We plan to mark Nu-Heat’s silver anniversary with a series of fundraising activities in support of Devon Air Ambulance, culminating in a charity garden party and raffle for our people and their families at Escot House near Ottery St Mary in September. We are proud of our track record of raising money for charity, and have donated over £24,000 to good causes in the last ten years.

Making our anniversary count

Nu-Heat Managing Director, David Roberts, explains: ‘We operate nationwide, but as a Devon employer, we wanted to mark this special year for Nu-Heat by supporting a local cause that is close to the hearts of our people and their families. We work with a different charity every year and it seemed appropriate for us to show our support for Devon Air Ambulance Trust in a year that marks an important milestone for us both.

“Devon Air Ambulance provides life-saving medical assistance for hundreds of residents and visitors to the region each year, often in locations that would be inaccessible by road. We hope that the legacy of our 25th year will be to ensure that the charity’s helicopters and paramedics can reach even more people in their hour of greatest need.”

DAA Fundraising Director, Caroline Creer, added “We are extremely grateful to Nu-Heat for choosing to support Devon Air Ambulance in our 25th year of service with their own 25th celebration. Like Nu-Heat, our service has come a long way from our humble beginnings and it is with thanks to the people, communities and businesses of Devon who have supported us through the years that we have reached this fantastic milestone.

“We look forward to building a winning relationship with Nu-Heat and supporting them with their fundraising.”

Find out more

To find out more about our range of underfloor heating and renewables solutions, or if you would like to donate a prize for our charity raffle in aid of Devon Air Ambulance, please email or call 01404 549770.

For more information about Devon Air Ambulance Trust, please visit