Today we made the exciting announcement that Nu-Heat has secured investment from new shareholders as part of plans for continued growth.
We have a proud 25-year history of delivering fully designed, energy efficient underfloor and renewable systems and are the only heating company to have been awarded the UK Customer Service Standard, ServiceMark, which we hold with Distinction.
A management buy-out, led by our Managing Director, David Roberts, puts the company in a great position to continue to deliver the same high quality, innovative products, expert technical support and outstanding service that our customers have come to expect.
Having dedicated much of their working lives to the company, Directors Andrew Grimsley, Alison Troop and Adrian Troop, have decided to retire. Everyone at Nu-Heat extends a big thank to each of them and wishes them a long and happy retirement.
It has been a bumper few weeks for charity fundraisers at Nu-Heat, with donations from customers, suppliers and our own people raising an impressive £2,500 split between CRASH and Macmillan Cancer Support.
A Garden Party for CRASH
It has become a Nu-Heat tradition that our annual garden party raises funds for a charity connected to the construction industry. This year, more than £2,000 was raised for CRASH through raffle sales and monetary donations.
CRASH is a unique charity in the property and construction sector. It was founded in order to help homeless people and hospices by improving the buildings they need and use. This is done through offering skilled expertise, sourcing building materials, providing technical knowledge and cash grants.
Over the last decade the charity has donated a staggering £4 million to projects as gifts in kind through materials and professional services such as Engineers, Designers and Architects.
As a company involved in the same sector, and having been involved in projects such as DIY SOS in the past, CRASH is a perfect fit for Nu-Heat.
Macmillan Coffee Morning
Never ones to shy away from a bit of healthy competition, Nu-Heat bakers donned their aprons to battle it out for the revered title of ‘star baker’ in aid of Macmillan Cancer Support. Around £400 was raised for the charity and many baking tips were shared during the coffee morning for this worthwhile cause.
Macmillan believes that no one should face cancer alone, and offers support to cancer patients and their loved ones from the point of diagnosis, to treatment and beyond. They aim to reach and improve the lives of everyone living with cancer and to inspire millions of others to do the same.
With around 2.5 million people living with cancer in the UK today, a number that is expected to grow to 4 million by 2030, Nu-Heat is proud to support a charity that aims to make a difference to everyone affected by cancer.
A huge thank you to all our suppliers, family and friends who supported our fundraising efforts for these two worthy charities. We hope that the money raised will go some way towards helping those enduring homelessness, cancer or terminal illness.
Nu-Heat recently participated in the UK’s largest benchmarking study with the Institute of Customer Service and the results show that our service is on par with (or even better than!) some of the most customer-centric companies in the country.
Feedback from our customers, collected independently by the ICS, gave us an overall score of 88.8 out of 100 on the UK Customer Satisfaction Index – an incredible result that shows everyone at Nu-Heat is committed to providing an excellent level of service. For comparison, other top scoring companies included Amazon with 86.6, First Direct with 85 and John Lewis with 84.9. Customers frequently described Nu-Heat as ‘professional’, ‘efficient’ and ‘reliable’ and our team as ‘knowledgeable’, ‘friendly’ and ‘informative’.
Nu-Heat is dedicated to continuously improving what we offer our customers, so even with this fantastic result we will carry on looking for ways to deliver an even better service. Every piece of feedback we receive – whether positive or negative – is logged on our system to help us achieve our goal of creating happy customers who are proud to own a Nu-Heat system. If you would like to leave us any feedback, give us a call or email us at email@example.com. You can also leave feedback via our email footer – just select your chosen smiley to write your comments.
Customer feedback from July 2016:
“I’m very impressed with the attentive and professional attitude of all your staff.”
“Alec, my Account Manager, got a quote to me in super quick time so that we can progress the work. Thanks!”
“To say that we are impressed with Nu-Heat UFH would be an understatement. The guys fitting the UFH said that it is great quality. I have to say, the entire process was superb from start to finish. I am so pleased I chose Nu-Heat.”
“It is this kind of support that makes a company great.”
“Please send our sincere thanks to Holly for talking us through the options so clearly. We were very impressed with her knowledge. Also thank you to David for coming over to explain your systems.”