10 reasons to sign up for underfloor heating training

UFH training

Nu-Heat’s UFH training days are useful for all types of installer, regardless of your level of experience, giving you the chance to take a closer look at key components and pick up some practical installation tips.

The course covers a lot of ground, but here are our top 10 reasons why you should attend our UFH course:

10 reasons to sign up for Nu-Heat’s underfloor heating training
  1. It’s a great opportunity for a hands-on look at all of the key UFH systems
    The training centre is kitted out with the most popular UFH systems, including Screed, Floating, the LoPro® range and ClippaPlate®.
  2. You can ask as many technical questions as you like!
    The course is run by James, our Design Manager, who has over 10 years’ of UFH experience. If you have any questions about how a system works, or how it is installed, he can help.
  3. Pick up tips for specifying the right UFH system
    We’ll talk you through specifying the right type of UFH system in the early stages of a project.
  4. Practise installing LoPro®10 and ClippaPlate®
    You can try out LoPro®10, a retrofit system, and ClippaPlate, a joisted floor solution, in our test installation bays.
  5. Find out about suitable floor coverings
    One of the most common questions we hear from homeowners is “what floor covering can I have if I go for UFH?” James will talk you through the range of compatible floor coverings and any considerations for more sensitive finishes.
  6. See how Nu-Heat’s design process helps you
    Find out how our detailed design process works and how the bespoke outputs, such as the detailed mechanical and electrical drawings, help with a smooth installation.
  7. See working examples of the products
    The training centre includes working examples of key system components to show how a UFH works, as well as a finished LoPro®Max installation.
  8. Find out more about control options and thermostat choices
    Nu-Heat offers a range of thermostat choices. We’ll talk you through the most suitable thermostats for different projects and explain how the neoStats can be simply upgraded to include smart control from a smartphone or tablet.
  9. Learn about wiring an UFH system with the help of a qualified electrician
    An hour of the day is spent with Peter, a Development Support Engineer and qualified electrician, so you can get an understanding of how an UFH system should be wired.
  10. Meet your Account Manager!
    Your Account Manager will always try to pop into the training day to meet you, putting a face to the name.
2016 course feedback:

How to book

You can find out more about the course content and book a place through the Nu-Heat Webstore or by calling us on 01404 549770.

Are you ErP ready?

It’s just under a month until the new ErP Directive comes into play, but it seems that many installers are still uncertain how to calculate a system’s energy efficiency rating.

We ran a short survey with installers and it showed that whilst most understand the purpose of ErP and energy labelling, over three quarters still do not feel confident in calculating and producing the required energy label for a system package to hand to their customer.

In response to this feedback, Nu-Heat has created a short instructional video to support installers in calculating a standard heating and hot water package energy rating and label themselves, without using any supplier tools that can be restrictive:

All an installer needs is the boiler and thermostat manufacturers’ product fiche, Figure 1 and Figure 5 forms (easy-to-follow versions can be downloaded from www.nu-heat.co.uk/erp) and access to a computer to generate the system label via the official EU website. It’s that simple!


If you’re still unfamiliar with ErP, you might find our FAQs helpful.

What is ErP?
The Energy Related Products Directive, or ErP, aims to improve the efficiency of heating products and systems installed in properties throughout the UK. There are two separate parts to ErP:

  1. Ecodesign

    Ecodesign ensures that the products available on the market, such as heat pumps or boilers, meet strict efficiency requirements. Inefficient products will no longer qualify for a CE mark, meaning they cannot be sold in the UK. The responsibility for complying with this part of ErP lies with manufacturers and suppliers.

  2. Energy labelling

    Energy labelling affects space and water heaters. The labels look similar to those you already see on white goods such as fridges or washing machines, providing a clear rating to show product efficiency.
    Energy labelling applies to single products, such as a heat pump, as well as complete heating system packages.

    Individual product labels will be provided by manufacturers.

    Responsibility for producing the package system label lies with the installer.


What is a system package?
A system package is when a new heat source, such as a boiler or heat pump, is being installed together with a thermostat, hot water storage tank, solar collectors or a supplementary heater. If only one product is being installed, it does not count as a ‘package’, meaning that an energy efficiency label for the system is not required.

Does the heating system have an impact on the package efficiency rating?
No, the chosen heating system does not affect the package efficiency rating. Only the heat source e.g. boiler, thermostat, solar input or additional heat sources and controls have an impact on the system package rating.

When should the energy efficiency rating for a system package be calculated?
To comply with the legislation, an installer needs to show the system’s energy efficiency rating to the customer before they decide to purchase. Calculating the efficiency is simple and only takes a couple of minutes. Watch this short video to find out how to do it yourself.

Does the system package ‘label’ have to be displayed on the heat source?
No. The system package label must to shown to the customer but doesn’t have to be an actual sticky label. The label can be printed onto a standard A4 piece of paper, or even emailed over to the customer.

One Day Training Course – Underfloor Heating

Nu-Heat has produced a one day ‘Introduction To Underfloor Heating’ training course suitable for plumbers, heating engineers and professional installers new to UFH.

The course content comprises both the theoretical and practical aspects of warm water underfloor heating and its application in new builds or as part of renovation projects.

On completion of the course you will be able to assess whether or not a project is suitable for UFH, understand system variations and options for system set up, appreciate the range of options and implications of floor construction choice and system control and understand what is involved in planning an effective installation programme.

From a practical aspect the course provides hands on experience of installing Nu-Heat’s ClippaPlate floor construction for suspended floors and LoPro10, our low profile, retrofit solution.

The course has been designed to provide an understanding of what Nu-Heat can do for you from UFH designs, calculations, drawings and manuals through to user guides for end users and to showcase the benefits of installing a fully designed and guaranteed UFH system from a single supplier.

To find out more or to book your place on the course visit www.nu-heat.co.uk/ufhtraining

All training materials and lunch are included.

What support is in place for new renewables installers?

Any heating & plumbing engineer thinking about taking the plunge into the world of renewable energy faces the challenges of learning about the new technologies and being able to supply an efficient system to customers.

So what is available in the way of support for those who want to make renewables installation a really effective part of their future business growth?

Nu-Heat has spent the last six months looking at what renewables installers need in order to offer a positive support package that covers all elements.

Installer Rob Smith of BSP Services gives his insights into what this support has meant for his company.

Training and MCS

“When we started out, I spoke to MCS directly and afterwards knew it would be very difficult to achieve accreditation and that there was a massive paper cycle involved. But I also realised that without MCS, renewable heating just wouldn’t take off.”

Installers tend to believe that the MCS is difficult to navigate and time-consuming to adhere to. MCS accreditation is, however, a valid requirement as it helps to ensure that renewable heating systems are installed to high standards and that the customer ends up with an efficient system.

Nu-Heat helped BSP Services to achieve MCS accreditation and has since developed a relationship with MCS training provider, Easy MCS, to assist other installers in the same situation. Easy MCS provides MCS accreditation support and an MCS quality management system that contains all required internal and external procedures and paperwork.


“The amount of information and design detail given by Nu-Heat makes it easy for me to explain the solution to my customers and in turn all parties are confident in the system being installed.”

First rate design is absolutely crucial, both for performance and to ensure that a system meets the criteria of the Renewable Heat Incentive (RHI).

Nu-Heat’s experience as a design and supply company can give new installers total confidence in system performance.

Sizing is crucial with heat pumps and high level design support is available through Nu-Heat’s ‘Predictor’, a specialist software programme that ensures the correct heat pump is specified.

Free technical support is available throughout the installation period and when a system is ready, Nu-Heat offers inclusive commissioning support, including inspection of heat pump system prior to MCS inspection.


“We do a system handover with all of our customers. A lot of them are monitoring their electricity consumption and are interested in the flow and return temperatures, which I think helps them understand the technology better. They are happy to talk about their projects with potential BSP customers because they are pleased with the decisions they have made, representing both BSP and Nu-Heat well.”

Handover is an important time as it is crucial that customers are comfortable with the operation of their new heating system; therefore, Nu-Heat supplies installers with a comprehensive customer handover pack that fulfils a large part of the MCS requirement for each installation.

Relationship with installers

“Nu-Heat has a great reputation but doesn’t rest on its laurels, and is good at listening to our comments.” 

All sales staff involved with technical support have now been trained to an even higher technical level than before and have gained experience with the more complex technical issues associated with renewable systems and the MCS, and installers now have a direct telephone number for their account manager.

Field Sales Managers

“Customers will be understandably nervous when they are investing in a renewable heating system, and when it’s your first install it’s difficult to assure them how good it will be.”

Particularly for an installer starting off down the renewables route, it is useful to know that support is available from the word go. Field Sales Managers (FSM) will meet with installers to discuss all aspects of renewables, from training and accreditation to legislative issues. When the installer has achieved MCS accreditation, the FSM assists them in finding new business and supports them through the first install, from initial discussions with customers to commissioning.

A bespoke referral system matches enquiries for installation to a local installer with a proven track record. This is a two-way partnership, and as these customers increase the number of systems purchased from Nu-Heat, they can expect to receive more referral work.

“I have dealt with other companies in the past but found there to be a lack of experience in system integration.  Many are happy to sell you a heat pump and let you figure out the rest. I really like that my Nu-Heat Account Manager listens to me and that we look through a project together and end up with a system that has been designed to, and will meet, the criteria.”  

Rob Smith says that the support he has received gave him a real kick-start to get into the market. He sees a bright future in renewables and is pleased to be trained and accredited at this early stage, ready to handle increasing enquiries as the market grows.