A homeowner’s guide to heat pumps – part 2

Following on from our introduction to heat pumps part 1, we talk through the technicalities of using your heat pump system.

Heat pump controls

How do I control my heat pump?

You can easily control your heat pump via a series of icons on the control panel that enable you to set heating and domestic hot water (DHW) schedules, as well as view live operating data and current temperatures. Every on-screen menu has a help button which provides clarification on each of the functions.

All Nu-Heat heating systems come with a straightforward, comprehensive user guide as standard.

Will my heat pump come with a warranty?

Yes – Nu-Heat offer a choice of warranties to support your requirements. Your system will be designed to meet your specific property needs and to maintain your desired internal temperature even when it is -3°C outside.

If you have any queries or concerns, you have access to free, expert advice from our Technical Support team.

My heat pump is weather compensating – what does this mean?

All Nu-Heat supplied air source and ground source heat pumps come with weather compensating technology.

Weather compensation works by adjusting the amount of energy it uses to achieve the desired inside temperature, according to the outside weather conditions. For example, your heating system will not have to work as hard to achieve and maintain a set minimum inside temperature on a warm summer’s day as it would in the depths of winter. This is a more efficient alternative to a traditional central heating schedule, which will fire up the boiler to deliver heat to your radiators at certain times of the day or night regardless of the outside temperature, and only regulates the heat output according to the temperature of the water circulating around the system.

Will my system provide enough hot water at peak times?

The most efficient means of providing DHW for your home is to allow the DHW cylinder to remain ‘topped up’, with the heat pump operating to replace the used hot water.

Most heat pumps can be set to switch on a standby electric immersion heater to ensure that there is no disruption to the hot water supply at times of high demand.

What is a hygiene purge?

Your Nu-Heat heat pump will automatically run a hygiene purge on any stored DHW once a day. This heats the stored water in the cylinder to a minimum of 60°C to eliminate the risk of harmful bacteria. If for any reason the system is unable to complete the scheduled hygiene purge, it will attempt to do so every day for another seven days, before displaying an alarm on the control panel. If you choose to upgrade your remote monitoring and control package, you will also receive an email at this point advising you to contact your installer.

What is remote monitoring and control?

This is an optional data package that allows you to monitor and control the performance of your heat pump remotely, and includes access to the last month of running data as standard. Additional remote control of your heat pump is available as an optional extra, allowing you to change settings or modes whilst away from home, and also receive email alerts from the heat pump if action is required.

Will I still have heating when my heat pump is being serviced?

Yes! There is a manual override function which maintains the UFH and DHW temperatures whilst the heat pump is being serviced. Electric back up heaters within the cylinder and buffer tank also ensure that heating and hot water can be maintained if the heat pump is in fault or cannot keep up with demand.

Still have questions?

If you have questions about heat pumps that we have not answered here, please call 01404 549770 to speak to one of our technical experts, or email info@nu-heat.co.uk.

Fun and food events raise £2,500 for charity

It has been a bumper few weeks for charity fundraisers at Nu-Heat, with donations from customers, suppliers and our own people raising an impressive £2,500 split between CRASH and Macmillan Cancer Support.

A Garden Party for CRASH
Garden Party 2016
Raffle in aid of CRASH at the Nu-Heat Garden Party

It has become a Nu-Heat tradition that our annual garden party raises funds for a charity connected to the construction industry. This year, more than £2,000 was raised for CRASH through raffle sales and monetary donations.

CRASH is a unique charity in the property and construction sector. It was founded in order to help homeless people and hospices by improving the buildings they need and use. This is done through offering skilled expertise, sourcing building materials, providing technical knowledge and cash grants.

Over the last decade the charity has donated a staggering £4 million to projects as gifts in kind through materials and professional services such as Engineers, Designers and Architects.

As a company involved in the same sector, and having been involved in projects such as DIY SOS in the past, CRASH is a perfect fit for Nu-Heat.

Macmillan Coffee Morning
Bake Off Judging
Judging underway for Nu-Heat’s Macmillan Coffee Morning Bake Off

Never ones to shy away from a bit of healthy competition, Nu-Heat bakers donned their aprons to battle it out for the revered title of ‘star baker’ in aid of Macmillan Cancer Support. Around £400 was raised for the charity and many baking tips were shared during the coffee morning for this worthwhile cause.

Macmillan believes that no one should face cancer alone, and offers support to cancer patients and their loved ones from the point of diagnosis, to treatment and beyond. They aim to reach and improve the lives of everyone living with cancer and to inspire millions of others to do the same.

With around 2.5 million people living with cancer in the UK today, a number that is expected to grow to 4 million by 2030, Nu-Heat is proud to support a charity that aims to make a difference to everyone affected by cancer.

Thank you

A huge thank you to all our suppliers, family and friends who supported our fundraising efforts for these two worthy charities. We hope that the money raised will go some way towards helping those enduring homelessness, cancer or terminal illness.

Celebrating our Customer Service Champions

As a member of the Institute of Customer Service (ICS), Nu-Heat marked ICS National Customer Service Week with a series of briefings, training and cross-departmental activities, culminating in our very own Customer Service Champions Awards on Friday 7th October.

Nu-Heat’s people were invited to nominate colleagues who have demonstrated excellent customer service skills in the categories: ‘Fabulous on the Phone’, ‘Using our Expertise’ and ‘Delivering on our Promises’.

Over 100 nominations were received across the three categories, and the judging panel had some tough decisions to make. After all the votes had been counted and verified, the achievements of nominees and winners were celebrated at a short awards ceremony followed by the obligatory tea and cake!

Fabulous on the phone

The winners

Fabulous on the Phone
The ‘Fabulous on the Phone’ award was presented to Fran Johnston, Administration Co-ordinator and a familiar voice for many of our customers and suppliers.

Fran’s colleagues say: “Always more than happy to help, Fran is a fine example of someone with excellent customer services skills. She is always positive, helpful and fabulous on the phone.”

Runners up James Davies (Customer Support Engineer) and Luke Tinmurth (Business Development Manager) were also highly praised for their excellent telephone manner.

Using our Expertise
Design Technician Tom Buxton received the ‘Using our Expertise’ award for his commitment to helping colleagues with processes and programmes.

Tom’s colleagues say: “Tom tirelessly helps explain work processes in order to make sure they are fully understood, and will often offer extra tips and advice.”

Sam Loader (Commercial Project Engineer) and Peter Bell (Systems Analyst) were also highly commended for using their expertise to help both colleagues and customers.

Delivering on our Promises
Field Services Engineer Will Blair was crowned winner of the ‘Delivering on our Promises’ category, and recognised for going ‘above and beyond’ to help our customers.

Will’s colleagues say: “Will is always willing to go that extra mile to make sure the customer is well looked after – even if it gives him a 15 hour day!”

Runners up Debbie Clapp (Project Manager) and Ian Weatherstone (Field Sales Manager) were praised for their work in keeping projects on track and ensuring that our customer promises are met.

Share your feedback

Nu-Heat prides itself on delivering consistently excellent customer service, and records all feedback to help us continue to improve. If you would like to leave us some feedback, you can do so by calling 01404 549770 or sending an email to info@nu-heat.co.uk.