What to expect from a site visit

Site visit

Nu-Heat’s Field Sales Managers are out on the road, visiting customers on site daily. We work together with the Account Managers to provide guidance and support on system specification and to help customers with any questions they may have.

There are six Field Sales Managers in total and all have strong backgrounds in the plumbing and heating industry (totting up to more than 100 years!), so have the knowledge and experience to advise the most efficient solution for any project.

We are dotted around various locations across the country, so no matter where you are you can speak to us about a project face-to-face.

Who can have a site visit?

We visit a wide range of customers from architects, to help with specification of solutions; installers, to help build their technical knowledge and support their business; to the homeowner, to answer any questions about the solution we have quoted.

Site visits can be particularly useful when we are able to meet everyone involved in the project – the homeowner, builder and plumber – to discuss the finer details of the system and how it will be designed and installed.

When do you require a site visit?

The majority of site visits tend to be for projects that involve a more complicated underfloor heating system or systems where there is an integrated heat pump or solar thermal. A site visit helps us to ensure that the solution will perform efficiently and also gives us the opportunity to answer any questions you may have.

Hampstead property underfloor heating

What happens on a site visit?

This varies depending on the project. To begin with we will assess the site to check that the solutions being considered are cost-effective and will perform efficiently, as required. We also discuss the location for the system manifolds, outside spot for the air source heat pump, as well as any other indoor equipment associated with a heat pump installation.

With more complicated underfloor heating systems, we use the site visit to ensure that we have specified the best possible floor construction for the project as this can’t always be seen from a set of drawings.

Requesting a site visit

Any customer with a project that involves renewables or a tricky underfloor heating installation can request a site visit – simply ask your Account Manager for more info or fill out the form on this page and we’ll get back to you.

» You can find out more about the Field Sales Team in our ‘Meet the Team’ blog post here.

Potential underfloor heating problems and how to solve them

Like any heating system, there may be times when the underfloor heating (UFH) doesn’t seem to be working as it should. Nu-Heat’s Technical Team helps you to find the root of the problem, whether electrical or down to a failed part, to get the system up and running again.

Let’s take a look at a few of the potential problems you may come across with UFH and how to go about solving them.

UFH system

Underfloor heating single zone not heating up

If a single zone is not heating up as expected, it could be caused by a number of small problems that are all fairly simple to resolve:

  • A sticky pin valve underneath an actuator
    There is a small pin underneath each actuator. You need to remove the actuator from the affected zone to check that the pin valve is free. If it’s stuck down it can be freed using a silicone spray. You can also use a pair of long nose pliers to try and free the pin.
  • Actuator failed
    If an actuator has failed, this is most likely due to an electrical issue that could relate to a thermostat or wiring board. It’s best to consult a qualified electrician to check the circuits.
    A faulty actuator can also cause the UFH to be permanently switched on.
  • Faulty thermostat
    You can easily reset a thermostat by following the user guide. If the system uses wireless, battery-powered thermostats then it’s also a good idea to check the batteries. If neither of these options works, it could potentially be an electrical fault so a qualified electrician should be called.
    A faulty thermostat can also cause the UFH to be permanently switched on.

» Click here to read the full post

Nu-Heat showcases acoustic UFH solution, AcoustiPanel™14 at Ecobuild

AP14

AP14 partners

Nu-Heat’s new acoustic underfloor heating (UFH) solution, produced in partnership with Knauf and Thermal Economics, will be showcased at EcoBuild this year. AcoustiPanel™14 comprises a pre-routed gypsum board over a high performance IsoRubber-UFH-NH base, into which Nu-Heat’s 14mm Fastflo™ tube is neatly installed.

When installed as part of an acoustic floor cassette, AcoustiPanel™14 with 5mm IsoRubber-UFH-NH has been proven to reduce airborne and impact sound transmission through suspended timber floors, assisting in exceeding Part E compliance standards. The system is suitable for new-build and renovation apartments where an efficient and discreet underfloor heating solution is required as part of an acoustically robust system.

The combination of tongue and groove panels and self-levelling skim offers high thermal conductivity, allowing quick transfer of heat into the room as well as an extremely stable and level floor.

As a low profile, acoustic solution with outstanding performance AcoustiPanel™14 provides a sustainable, high quality, fit-and-finished floor section. Installation of the routed panel is simple and similar to that of a typical tongue and groove deck, and the thin skim coat dries overnight with no impact on the site programme.

This tailor-made acoustic UFH system offers:

  • Just 31mm height build-up
  • Less thermal mass – between 36.2-44.9kg/m2 (depending on panel configuration) – compared with 50mm liquid screed at 77.4kg/ m2 and 65mm sand and cement at 120.4kg/ m2
  • Simple installation directly over a level screed section or structural working deck
  • No mechanical fixings required, meaning quick installation and fewer materials
  • A panel with interlocking edges – results in a solid, flat surface
  • Single manifold, up to 100m2 – for a quick installation, using less material and plant space
  • Heating and floor deck in a single solution
  • Recycled gypsum & IsoRubber-UFH-NH content
  • Point load tested to BS EN 6399-1 – high performance figures resulting in minimal floor deflection ideal for high-end stone and ceramic floor finishes
  • Full design indemnity

» For specification data and more information visit www.nu-heat.co.uk/ap14 or call 01404 540650

» Meet our UFH & renewables experts at Ecobuild, 8-10 March, on stand E3276